Category Archives: Knowledge Process Outsourcing & Analytics

Time to stop the buzzword balderdash and become meaningful again

Time to stop the buzzword balderdash and become meaningful again

Our industry has started to lose the plot with the amount of buzz terms spewing around

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Accenture, Wipro, TCS and ISGN make the Winner's Circle for Mortgage Services BPO

Accenture, Wipro, TCS and ISGN make the Winner's Circle for Mortgage Services BPO

Accenture, Wipro, TCS and ISGN make the Winner's Circle for Mortgage Services BPO in HfS' latest Blueprint Report

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Europe's finest enterprise operators take on the USA at the Cambridge University Blueprint Sessions. Who's sourcing smarter?

HfS Blueprint Cambridge

This June we are assembling the ultimate pool of European and American services talent to duke it out on the hallowed lawns of Cambridge's Gonville and Caius College

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Capgemini's new BPO General rocks up: Chris Stancombe

Capgemini's new BPO General rocks up:  Chris Stancombe

From geophysics to BPO... HfS' Phil Fersht interviews Capgemini's new CEO for BPO, Chris Stancombe

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Outsourcing advisors must be governance experts armed with research if they want to survive

Outsourcing advisors must be governance experts armed with research if they want to survive

Advisors need to provider governance support and research in order to survive

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BPO: Pronounced dead, but still very much alive

BPO: Pronounced dead, but still very much alive

BPO is just at the beginning of a much more dynamic phase of its existence and it at least three years' away from being put to bed.

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Genpact feasts on Pharmalink to take on Accenture in the life sciences regulatory space

Genpact feasts on Pharmalink to take on Accenture in the life sciences regulatory space

Genpact today announced the acquisition of Pharmalink Consulting a global provider of regulatory services to the life sciences industry

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Cogny cogitates on a new industrial revolution

Cogny cogitates on a new industrial revolution

Genpact's Patrick Cogny talks to Phil Fersht about how the firm is approaching the manufacturing sector with what he calls the "New Industrial Revolution"

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Five reasons automation may replace BPO, with Charles Sutherland

Five reasons automation may replace BPO, with Charles Sutherland

Hot on the heels of his seminal report, Framing A Constitution for Robotistan, HfS' Charles Sutherland sat down with Mark Reed-Edwards to dig into the key issues around robotics and automation

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This week on the HfS Podcast: Who made it into the Insurance BPO Winner's Circle?

This week on the HfS Podcast: Who made it into the Insurance BPO Winner's Circle?

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