Category Archives: Knowledge Process Outsourcing & Analytics

Industry analysts: a new world order is already coming

Industry analysts: a new world order is already coming

The future of analysts is about providing clients the experiences they need to be smarter and more effective at what they do, not selling them something pre-packaged that everyone else already has

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2014 shared services and outsourcing outlook Part I: It's time for enterprises to stop being really good at irrelevant stuff

2014 shared services and outsourcing outlook Part I: It's time for enterprises to stop being really good at irrelevant stuff

In 2014, ambitious operations leaders must begin achieve a certain degree of maturity across their operations before they can really address achieving their desired outcomes

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HR in the Cloud: It won't kill HRO, but it may kill what's left of dysfunctional HR...

HR in the Cloud: It won't kill HRO, but it may kill what's left of dysfunctional HR...

The emergence of more affordable Cloud based solutions is finally - after decades of disarray - making it possible for firms to stop starring into the HR abyss and start getting functional again.

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Why so many cost-obsessed CEOs will fail if they ignore their supplier management capabilities

Why so many cost-obsessed CEOs will fail if they ignore their supplier management capabilities

Recessions are good times for business leaders who love to focus on containing costs, however, times of recovery are markedly different

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The 2013 Enterprise Analytics Services Blueprint is announced: Accenture, Genpact, IBM, Infosys and Wipro make the Winners Circle

The 2013 Enterprise Analytics Services Blueprint is announced: Accenture, Genpact, IBM, Infosys and Wipro make the Winners Circle

And finally one of the most complex Blueprints is finally final, where we researched across the services lines to ascertain which outsourcing service providers are delivering the goods for enterprise analytics services

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Time to inoculate your firm against early-onset Zombieism... by coming to the Blueprint Sessions 3.0 this December

Time to inoculate your firm against early-onset Zombieism... by coming to the Blueprint Sessions 3.0 this December

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Robotistan takes a seat at the BPO Security Council

Robotistan takes a seat at the BPO Security Council

Last year, we noticed there was a new nation-state “Robotistan” making its presence felt at this august world body and we, at HfS, wondered how significant a player it could become in matters of the BPO and shared services nation states.

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Traditional outsourcing advisory is dead.

Traditional outsourcing advisory is dead.

And when the world's number 1 management thinker, Clayton Christensen, writes about Consulting on the Cusp of Disruption, you know it's officially game-over for the way consultants have traditionally delivered effort-based high-cost projects for wizening clients

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Accenture procures procurement's prize property: Procurian

Accenture procures procurement's prize property: Procurian

This is a momentous transaction in the history of Procurement Outsourcing which will have major ripple effects across all the other service providers and likely re-shaping our “Winner’s Circle” for 2014, as a result of Mike Salvino’s decision to double-down on sourcing

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Prince Charles of Sutherland joins HfS to lead BPO strategy

Prince Charles of Sutherland joins HfS to lead BPO strategy

Charles Sutherland will be playing a key role in helping us lead many of our strategic BPO assignments across traditional horizontals, such as F&A and Procurement, in addition to driving new coverage in growth areas such as Supply Chain Management and Robotization.

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