And finally… The Agenda for the Harvard Working Summit for Service Buyers


Who else can put on an event and oversubscribe it before even releasing the bloody agenda?  Didn’t people realize the central theme this year is invoice processing transformation in Kazakhstan?

Well, the long wait is over and we’re proud to  present a slightly eccentric and highly knowledgeable line up of industry luminaries for our upcoming HfS Working Summit for Service Buyers, in Harvard Square, Cambridge, MA, December 1 – 2:

Here’s a mere sprinkling of the luminaries joining us for the December summit:

A mere sprinkling of the luminaries joining us for the December summit.

Tuesday, December 1

12:00 pm     Registration and Opening Reception

12:50 pm     Welcome 

Phil Fersht, HfS Founder and CEO

1:00 pm        Keynote: Negotiating the Future

Dr. Francesca Gino, Tandon Family Professor of Business Administration, Harvard Business School.

2:15 pm        The Current and Future State of the Global Services Industry
Led by Phil Fersht and Charles Sutherland, HfS Chief Research Officer.

3:15 pm        Break

3:30 pm        Group Discussion: The Implications of As-a-Service for Your Business

Hosted by Madelein Smit, Intertrust Group.

Sitting on the panel: Betsy Gauthier, Travelers; Trevor Lucas,; Marc Pauls, Wells Fargo.

4:30 pm        C-level Panel: Defining and Realizing Outcomes

Host and Presenter: Craig Libby, USAA.

Sitting on the panel: Mike Small, Capgemini; Anup Uppadhayay, Infosys; Darin Wright, Sutherland.

5:30 pm        Adjourn for the Day

6:00 pm        Welcome Reception
Longfellow Room, Charles Hotel.

Wednesday, December 2

7:30 am        Breakfast
Brattle Room, Charles Hotel.

8:50 am        Welcome

Phil Fersht, HfS Founder and CEO.

9:00 am        Keynote Presentation and Group Discussion: Winning Market Share in the As-a-Service Economy

Presented by Bruce Richardson, Chief Enterprise Strategist, Salesforce.

9:45 am      Group Discussion: The Seismic Talent Shift in the As-a-Service Economy

Hosted by Lee Coulter, Ascension Health.

Sitting on the panel: Ian Maher, Hanover Insurance Group; Bill Pappas, State Street Global Services; Jason Barkham, Warner Brothers Entertainment.

10:45 am       Break

11:00 am       Breakout Working Sessions: Applying Design Thinking to Achieving Service Outcomes 

Buyers and providers break out into the Aggasiz, Comstock, Compton and Kennedy rooms, hosted by Phil FershtCharles Sutherland; John Haworth, Chairman of the HfS Sourcing Executive Council; and Barbra McGann, HfS EVP, Business Operations Research.

12:00 pm       Breakout Session Outcomes

Back in the Kennedy room, led by Phil Fersht, Charles Sutherland, John Haworth and Barbra McGann.

1:00 pm       Lunch

Brattle Room, Charles Hotel.

2:00 pm         Service Provider “No-Sales-Fluff” C-Suite Shootout Panel: Delivering the Dreams We Promised…Honest

Hosted by Phil Fersht.

Panelists: Gajen Kandiah, Executive Vice-President Business Process Services and Digital Works, Cognizant; Rohit Kapoor, Vice Chairman and CEO, EXL; TK Kurien, CEO & Member of the Board, Wipro; Debbie Polishook, Group Operating Officer, Accenture Operations; Mihir Shukla, CEO and Co-founder, Automation Anywhere; Tiger Tyagarajan, President and CEO, Genpact.

3:00 pm         Break

3:15 pm         Panel: The Future of Work

Hosted by Gary Cormier, Head of HR Consultancy, Harvard Faculty of Arts and Sciences.

Sitting on the panel: Pat Geary, Blue Prism; John Healy, Kelly Services; and Danila Meirlaen, HP.

4:15 pm        Fireside Chat: Concluding Thoughts on the Summit

Phil Fersht and John Haworth talk with Mark Hodges, Founder and CEO, Acresis, LLC, about his observations and reflections on the HfS Working Summit discussions.

4:45 pm        Closing Remarks

5:00 pm        Summit Adjourns

6:30 pm        Farewell Reception and Dinner
Reception at the nearby HfS offices, followed by dinner at the neighboring Gran Gusto Restaurant. Transportation will be provided.

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