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Category: Utilities & Resources
Individuals, teams, and firms can all still lead energy and utilities systems change
Prepare for a breakthrough year in the Generative Enterprise—powered by the potential of agentic AI to deliver end-to-end, self-improving, cross-silo processes to achieve business outcomes, the promise of deregulation, and greater access to infrastructure of the Stargate program, and a new wave of LLM innovation exemplified by China’s DeepSeek. Our Generative Enterprise Services Horizons report 2025 identified several trends: how service providers are meeting enterprise needs, effectively training people, what enterprises need more of from their service partners, and what customers and partners have to say about their service experiences.Read More
Cognizant gets savvy with Ravi to resurrect its mojo at the intersection of industry and technology
In its recent past, Cognizant had achieved what most of the industry still fails at today: Everyone understood the “Why Cognizant”, versus just the “what” and the “how”. What had been the poster child for modern offshore-centric outsourcing for a decade and a half has struggled since activist investor Elliot management squeezed the life out of the firm in 2017. Can new CEO Ravi Kumar reinvigorate the firm’s culture while also setting out a new course for growth in the era of The Generative Enterprise? The bookings momentum in 2023 is indicating the firm is on the right track...Read More
Sustainability in 2023: Business continues to outpace politics. But not by enough
We’re still clueless about sustainability. Key people, in key organizations, in key rooms, still need help with contextualizing their roles and where to best spend their time and energy. Here we run over some musing across the global context, sustainability services, the energy and utilities industries, and the supply chain. If you make it to the bottom, you’ll find the last sources of optimism in the hand of both services firms and the increasingly powerful coalitions of the willing hoping to overcome the failures of politics and apologize later.Read More
Facing A Perfect Storm of Disruption. How is the Utility Industry Dealing with Existential Challenges?
In the HfS Blueprint Report for Utility Operations, we take a close look at how you can better find support for business model creation, IT/OT integration and customer experience improvement in engagements.Read More
Derk Erbé energizes our energy coverage at HfS
Derk Erbé is Research Managing Director for HfS, covering Digital Business Transformation and Energy, Utilities and Resource IndustriesRead More
