Category Archives: HfS Surveys: State of Outsourcing 2011

The undisputed facts about outsourcing, Part 2: Despite huge untapped potential, many providers aren't convincing buyers of their capabilities

The undisputed facts about outsourcing, Part 2: Despite huge untapped potential, many providers aren't convincing buyers of their capabilities

Our State of Outsourcing 2011 study reveals huge untapped potential for future outsourcing right across both IT and business functions, so surely this means the market is set to explode and we can wield new hockey-stick growth projections? Perhaps... but a few things need to happen first. Let's investigate...

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The undisputed facts about outsourcing, Part 1: Buyers are saving money, but aren't seeing a whole lot more

The undisputed facts about outsourcing, Part 1: Buyers are saving money, but aren't seeing a whole lot more

Whatever the motives buyers have when they outsource, the first critical metric they must reach is to save the money they were promised at the onset of the engagement. And we have spectacularly good news for the entire outsourcing industry - the cost savings targets are being met - and being met well, with over 95% of current buyers viewing the engagements as effective for reducing their operating costs. However, that's pretty much where the good news tapers off, as the rest of the results are pretty modest

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