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Category: Sourcing Best Practises
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Life beyond automation? Consider the H Factor
The H Factor: Being smart humans who can intelligently apply tech, not be replaced by itRead More
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Cannibalize or face extinction (if you want to survive in the As-a-Service Economy)
Most service providers are not structured for success..... and the problem lies at the topRead More
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Accenture, Deloitte, Capgemini and Bluewolf lead the industry’s first Salesforce Services Blueprint
HfS Research unveils the industry's first Salesforce.com Services Blueprint analysisRead More
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The dreamSource files… it’s not fair to place the change management onus onto the provider, it’s our accountability to change
And over at dreamSource, where 72% of the buyers work in company's where the CEO on down focus predominantly on cost... Read More
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The dreamSource files… I can train my people to have technical skills, but I can’t give them a personality transplant
And over at dreamSource, where 48% of the buyers have experienced strategic skills becoming more important than tactical skills for managing their outsourcing engagements, since they embarked on their initiativeRead More
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The dreamSource files… Gartner only focuses on “step 1” for outsourcing. We’re all way beyond that
And over at dreamSource, where 82% of the buyers have never completed a training class for outsourcing or shared services governanceRead More
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If there’s something strange with your processes, who ya gonna call? Ghoshbusters…
Anyone close to business services over the last decade would have crossed paths with one little guy with a huge brain: Genpact's Shantanu Ghosh. Read More
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So if the rockstars have gone, what’s left in the analyst industry?
Most of the big analyst personalities have seemingly fled the analyst industry... many for the riches on offer from their vendor clients, clearly seeing more ROI from employing them, as opposed to purchasing their firm's services. However, this hasn't prevented the remaining legacy purveyors of analyst services from making a living.Read More
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The dreamSource countdown… Meet Mads
Step-up Madelein "Mads" Smit, head of both IT and F&A outsourcing for CEVA LogisticsRead More
