Category: Sourcing Best Practises
Accenture, IBM, NGA and NTT Data lead in SuccessFactors services
HfS unveils the first ever industry report on SuccessFactors servicesRead More
Confusion-as-a-Service: The massive disconnect between vision and reality
The C-Suite is just living on a different planet from the teams below them trying to keep their businesses functioningRead More
Now for some proper #DesignThinking
Just think of the Design Thinking the branding agency went through to come up with thisRead More
The jobs aren’t “going away” – they’ve already pretty much gone
It's not that today's jobs are going away, it's that large numbers of future jobs will simply not be createdRead More
Accenture, WNS, TCS and Cognizant make the first Pharma BPO Winner’s Circle
HfS analyst Barbra McGann publishes the industry's first assessment of Service Provider performance in the Pharma R&A and Commercial Services IndustryRead More
Why 77% of the C-Suite really want provider-replacement therapy
Now is time for the C-Suite to step back in to broker that next wave of services transformationRead More
IBM, Infosys, Accenture and Cognizant lead in the industry’s first Design Thinking Blueprint
HfS unveils the industry's first Blueprint on Design Thinking capabilityRead More
Situational awareness, good manners and the ability to communicate are the keys to success
I drew some real inspiration from this recent speech from Bollywood actor R. MadhavanRead More
Three very handsome CEOs take on three advisors… only on HfS
This February, three CEOs bake-off against three of the industry's finest advisors in an unvarnished, unsponsored shootout of futuristic debate on the future of BPO.Read More
HfS announces expansion plans for 2016 across our analyst and commercial operations
HfS Research, the leading analyst authority, has announced major additions to its worldwide research analyst and commercial operations as it continues its stellar growth performanceRead More