Category Archives: Security and Risk

It’s a miracle we're yet to see any BPO/ITO security disasters

It’s a miracle we're yet to see any BPO/ITO security disasters

And have you considered how many people are touching your critical data assets, with multiple providers comprising hundreds of thousands of employees around the globe managing many of your back office business and IT operations? Have you given any thought to what their subcontractors are doing, whether they present any data privacy or compliance risks that aren’t covered by your contract with your primary provider?

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Published today - a blueprint for the industry known as "outsourcing"

Published today - a blueprint for the industry known as "outsourcing"

Ever wondered what would happen if you locked 41 outsourcing buyer executives in a room for a couple of days, then brought in six of the leading providers to have an afternoon's discussion? Well, now you can read for yourself, as today we unveil our first Blueprint report for this curious industry known as "outsourcing".

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Want to keep with the "outsourcing" status quo? Love staring at a spreadsheet all day? Then Blueprint 2.0's not for you...

Want to keep with the "outsourcing" status quo? Love staring at a spreadsheet all day? Then Blueprint 2.0's not for you...

Life been just dandy since you took 30% off your department's fixed costs, that you'll never need to do anything much again in your career... except stare at a spreadsheet? Just love keeping those lights on and squeezing penalty payments of your provider? No need to improve anything, because the way your firm does this is just, simply, perfect? Then you won't need to waste time with us and leading buy-side organizations from the HfS 50 Executive Council in Boston this October...

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The end of outsourcing as we know it... Part I

The end of outsourcing as we know it... Part I

At the end of the day, it's not all about outsourcing and it's not all about shared services; it's about focusing on how to globalize processes, how to transform finance (and other) functions, and how to govern it all in a global business services context. There is no dominant model, it's more about achieving the right balance across all delivery models to achieve the best business goals. In conjunction with global accounting body ACCA, We spoke to 682 large organizations currently running finance in either an outsourced or shared service framework (or both) - and the results are emphatic: those organizations relying predominantly on outsourced delivery, or predominantly shared services, are viewing their finance delivery performance much more skeptically

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And then there were six... meet the sourcing savants on the seventeenth

And then there were six...  meet the sourcing savants on the seventeenth

ver wondered what would happen if you brought the six most prominent IT and business services savants together for a one-hour debate on the future of the sourcing and services world? Well, wonder no more as this becomes a reality on 17th May at 12pm EST, 5pm GMT

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Flashback kicks the myth of Apple invincibility squarely in the jewels

Flashback kicks the myth of Apple invincibility squarely in the jewels

YOUR APPLE DEVICE MAY NOT BE AS SAFE AS IT APPEARS...

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In case you missed today's webcast on Business Platforms, here's the re-run

In case you missed today's webcast on Business Platforms, here's the re-run

Thanks to Robert McNeill (HfS), Shawn Riegsecker (Centro Media), Paul Roehrig (Cognizant) and Bob Law (HP) for an excellent discussion today on Business Platforms. Here's the re-run:

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What the passing of SOPA could mean for your business

What the passing of SOPA could mean for your business

Friday's excellent web-discussion involving HfS Research's Jim Slaby.

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SOPA-thetic: Using an elephant gun to hunt for butterflies

SOPA-thetic: Using an elephant gun to hunt for butterflies

If you were surprised to find Wikipedia offline yesterday, you weren’t alone: many Internet users were unaware of the widespread one-day online protest against SOPA and PIPA, two bills before the US Congress designed to fight online media piracy.

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What are Business Platforms and why they represent the future of outsourcing

What are Business Platforms and why they represent the future of outsourcing

The ability to develop some best-in-class processes as "Business Platforms", whether they focus on horizontal or vertical process clusters, is becoming a real differentiator in the market, as buyers seek more standardized solutions from their outsourcing engagements. The gauntlet being laid out to providers, with these Business Platforms, is their ability to support their clients’ transitions quickly and inexpensively. Simply selling “products” is not the concept of business platforms – it is the provider’s ability to work with their customers to facilitate and support the ultimate business outcomes of managing the processes associated with the Business Platform offering.

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