Category Archives: Security and Risk

Robotistan takes a seat at the BPO Security Council

Robotistan takes a seat at the BPO Security Council

Last year, we noticed there was a new nation-state “Robotistan” making its presence felt at this august world body and we, at HfS, wondered how significant a player it could become in matters of the BPO and shared services nation states.

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Are you "crowding it" in NYC this week? HfS has some free tickets...

Are you "crowding it" in NYC this week? HfS has some free tickets...

We got some face time with flamboyant Massolution CEO, Carl Esposti (and founder of the Crowdsourcing.org community platform) about next week's first-ever crowdsourcing & crowdfunding conference

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Teleperformance, IBM/Concentrix and Convergys make the Winner's Circle for transforming the customer experience

Teleperformance, IBM/Concentrix and Convergys make the Winner's Circle for transforming the customer experience

We are proud to reveal our first Blueprint report that has gone deep into the innovation and execution capabilities of today's leading service providers in the customer experience management industry

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Welcome to the Lechner lectures: Why partnering strategies matter

Welcome to the Lechner lectures:  Why partnering strategies matter

Meet the man tasked with formulating a sourcing strategy for the IBM: Rich Lechner

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Are you really working for an energized enterprise?

Are you really working for an energized enterprise?

HfS is asking YOU - the individual worker - what it will take to empower and energize YOU in your business. Your candid, unbiased insights are extremely important to this unique research study, whether you work in sales, marketing, finance, IT... or any other business function

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WTF? Does your organization have the Workforce Trust Factor?

WTF? Does your organization have the Workforce Trust Factor?

The role of the maturing governance organization needs to oversee the delivery of business outcomes regardless of how/where/why workers are situated, managed and paid

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Welcome to the Six Tenets of Sourcing 2.0 - where a "lights on" approach might just get you fired

Welcome to the Six Tenets of Sourcing 2.0 - where a "lights on" approach might just get you fired

Big and clunky is ugly, lean and scalable is the new corporate sexy.

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Replay of "Outsourcing is DEAD! Long Live Outsourcing..."

Replay of "Outsourcing is DEAD! Long Live Outsourcing..."

Click here for the replay & Click here for the slides. Enjoy!

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Banking in 2013: Control freaks who just can't let go face their toughest challenges yet

Banking in 2013: Control freaks who just can't let go face their toughest challenges yet

Financial services are poised to have a huge year; there will be mergers, systems upgrades, global expansion and new product launches all designed to regain their positions as industry leaders.

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Happy birthday, Dodd-Frank!

Happy birthday, Dodd-Frank!

Please join us in wishing Dodd-Frank “Happy Birthday.” This is the largest financial reform act in U.S. history, amassing 884 pages when it was finally signed in 2010, designed to enforce the most significant changes to financial regulation in the United States since the regulatory reform that followed the Great Depression.

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