Category Archives: Security and Risk

There's a whole generation with a new explanation... in San Francisco

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Our first-ever Working Summit for Buyers happens in San Francisco at the St. Regis Hotel May 26th - 27th.

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Why 77% of the C-Suite really want provider-replacement therapy

Therapy

Now is time for the C-Suite to step back in to broker that next wave of services transformation

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The discussion thread that defines us? Traumatic 2016... Survive the race to the bottom!

Indian heritage majors... rev growth 2010-present

2016 is the year that will separate the service dinosaurs from the savvy cannibalizers

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10 issues defining the services industry in 2016

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The HfS analyst team demands 10 big things the services industry needs to address in 2016

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HfS is back in Cambridge University for another no-cheese bake off of services leaders

We're back at Gonville & Caius College, Cambridge this Spring (Click to learn more)

This promises to be another UK style "throw the kitchen sink at everything crappy about our service industry"

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Save the dates for our 2016 HfS Buyers Summits

Next stop in the HfS quest for operational perfection... Gonville and Caius College, Cambridge

At HfS, we are thrilled to unveil our 2016 Summit Agenda, starting with a return to Cambridge University in March

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The 2016 HfS Autonomics Premier League Table

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The HfS 2016 Blueprint Research Agenda ...at your service

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The analyst industry's most ambitious 2016 research agenda

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HfS brings O'Brien's brains on board

Melissa O'Brien is Research Director, Contact Center and Omni-Channel Operations, HfS (Click for Bio)

Melissa O'Brien joins HfS as Research Director, Contact Center and Omni-Channel Operations

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Life beyond automation? Consider the H Factor

Technology is useless without the H Factor to drive it...

The H Factor: Being smart humans who can intelligently apply tech, not be replaced by it

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