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Category Archives: Security and Risk
Christine's Chapel... Services Gospel
Hear from IT services veteran Christine Ferrusi Ross why she joined HfS and her future plans with the analyst firm
Can HPE + CSC dominate the digital underbelly, or has that ship sailed?
These two firms need to be slammed together with an urgency and focus not yet seen in our industry
Buyers perceive Accenture, Deloitte and KPMG as the most trusted consultants for achieving Intelligent Operations
The focus shifts to using consultants with real change management, process transformation, analytics and automation chops
Teleperformance, Concentrix and Sutherland lead the HfS Contact Center Operations Blueprint
HfS unveils the 2016 HfS Blueprint for Contact Center Operations, authored by Melissa O'Brien
Accenture, Cognizant, EXL, Genpact, IBM, Infosys and TCS Top the Winners Circle for BFS Analytics
HfS Research's Reetika Joshi unveils the first HfS Blueprint on BFS Analytics Services
It's time we started Being As-a-Service
Let's start talking about how we can start Being As-a-Service today... not tomorrow, or some far off point in the future, where we just hope this all becomes somebody else's problem.
Why it's time for Robotic-BPO to break the mold of legacy F&A engagements
Enter R-BPO, where stagnating BPO deal transformations will be wholly or partially financed by the anticipated future headcount reduction and productivity improvements driven by the RPA
Would a Big Blue Prism create an Intelligent Automation monster? #Crazymergerideas
Why IBM should take a serious look at acquiring Robotic Process Automation vendor Blue Prism
Accenture, IBM, NGA and NTT Data lead in SuccessFactors services
HfS unveils the first ever industry report on SuccessFactors services
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