HfS unveils the first ever view of service provider capability with Block Chain

Hear from IT services veteran Christine Ferrusi Ross why she joined HfS and her future plans with the analyst firm

These two firms need to be slammed together with an urgency and focus not yet seen in our industry

The focus shifts to using consultants with real change management, process transformation, analytics and automation chops

HfS unveils the 2016 HfS Blueprint for Contact Center Operations, authored by Melissa O'Brien

HfS Research's Reetika Joshi unveils the first HfS Blueprint on BFS Analytics Services

Let's start talking about how we can start Being As-a-Service today... not tomorrow, or some far off point in the future, where we just hope this all becomes somebody else's problem.

Enter R-BPO, where stagnating BPO deal transformations will be wholly or partially financed by the anticipated future headcount reduction and productivity improvements driven by the RPA

Why IBM should take a serious look at acquiring Robotic Process Automation vendor Blue Prism

HfS unveils the first ever industry report on SuccessFactors services