Category: SaaS, PaaS, IaaS and BPaaS
April truths about outsourcing: Finance leaders are looking to providers’ capabilities more than ever, but are they really prepared to change?
Service providers are in pole position to provide the value clients need, however, there needs to be some give-and-take on both sides to move beyond mere "augmentation"Read More
Flashback kicks the myth of Apple invincibility squarely in the jewels
YOUR APPLE DEVICE MAY NOT BE AS SAFE AS IT APPEARS...Read More
In case you missed today’s webcast on Business Platforms, here’s the re-run
Thanks to Robert McNeill (HfS), Shawn Riegsecker (Centro Media), Paul Roehrig (Cognizant) and Bob Law (HP) for an excellent discussion today on Business Platforms. Here's the re-run:Read More
Outsource your sales performance management on a genuine Business Platform model? Indeed you can!
We caught up Mark Stiffler the founder and CEO of Synygy recently to get his take on what Business Platforms mean to his company and ask him about some of the shifts that are occurring in the market. Read More
Sal’s six stages of sourcing: BPO’s Generations
The BPO industry has been going though an incredible evolution since the first major deals was cast, barely more than a decade ago, that it's high time we took stock and take a good look at the phases - or generations - through which our industry has progressed. And there are few people who have lived and breathed these generational shifts more closely that Accenture's BPO leader, Mike Salvino.Read More
IBM embellishes its B2B commerce empire… by acquiring Emptoris
Emptoris’ well-regarded user interface and strong brand recognition among the procurement crowd make it an idea mate for IBM’s technology-driven focus and market leading procurement BPO capability. While the integration of Sterling, DemandTec, and Emptoris will take some time to become “smarter commerce”, there will be some immediate upsides.Read More
SAP + SuccessFactors = Great for SAP, but could restrict growth potential for the HR services industry
With SAP's move to "Cloudify" its software portfolio with the $3.4bn acquisition of the darling of HR software, SuccessFactors, we do not believe this is particularly good news for BPO service providers and services clientsRead More
Capgemini collects Vengroff Williams to slip into third spot for global Finance & Accounting BPO
Capgemini has made a major move towards strengthening its position in the global F&A BPO market by today acquiring Vengroff Williams and Associates - and leaping to third in the market share spot for F&A globallyRead More
What are Business Platforms and why they represent the future of outsourcing
The ability to develop some best-in-class processes as "Business Platforms", whether they focus on horizontal or vertical process clusters, is becoming a real differentiator in the market, as buyers seek more standardized solutions from their outsourcing engagements. The gauntlet being laid out to providers, with these Business Platforms, is their ability to support their clients’ transitions quickly and inexpensively. Simply selling “products” is not the concept of business platforms – it is the provider’s ability to work with their customers to facilitate and support the ultimate business outcomes of managing the processes associated with the Business Platform offering.Read More
Satisfying customers’ needs profitably: can marketing BPO revive marketeers?
CMOs have it tough today, whichever geography or market you look at. They’re stretching dollars for myriad activities in a function that’s undergoing major change. HfS Research's Reetika Joshi discusses her new report "Marketing BPO Services: Solving the CMO’s Dilemma"Read More