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Category: Robotic Process Automation
The Evolving Maturity of Robotic Process Automation
The HfS RPA Maturity Model assesses where an individual service provider sits with regards to the maturity of its RPA strategyRead More
Is your Service Provider genuinely investing in As-a-Service Capabilities?
How can we be sure service providers are making the financial commitments needed to be effective in the emerging As-a-Service Economy?Read More
Why some service providers are grimly clinging onto the labor-arbitrage model
A new breed of service provider has to emerge, which can disrupt the legacy labor-based modelRead More
Deconstructing your manual BPO activities for the As-a-Service Economy
Architecting a BPO solution is not all that different from being a writer of a comedy movie, whether that writer happens to be based in Hollywood, London, Paris or Mumbai. Read More
The Ten Tenets Driving the As-a-Service Economy
As the As-a-Service Economy continues to emerge and evolve, it is the belief of HfS that the model will follow ten key tenetsRead More
More hope less fear, please – Digital is not only changing the way we work, it’s improving it
The world of work's just so much more interesting and rewarding today that it was even five years' agoRead More
Cooking up NASSCOM’s $50 billion Bangalore biryani
Charles Sutherland shares thoughts on NASSCOM's ambition to grow Business Process exports from $20 Billion in 2014 to $50 Billion by 2020. Read More
Shamelessly Shamus: Why Europe is positioned to leapfrog the United States
Did you hear the one about the Mamil (middle aged man in lycra), who got off his bike, donned a suit and tie and joined a Big 4 consulting firm to wax lyrical about sourcing strategy?Read More
Welcome to the era of churn, where 50% of outsourcing contracts are at risk
Clients are genuinely walking away from outsourcing relationships which provide mediocre valueRead More
How can we re-humanize the enterprise with two-thirds of staff becoming irrelevant, a similar number sick of their employers
There needs to be a significant mindset change from both employers and their staff to re-humanize the enterpriseRead More
