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Category: Robotic Process Automation
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More hope less fear, please – Digital is not only changing the way we work, it’s improving it
The world of work's just so much more interesting and rewarding today that it was even five years' agoRead More
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The Ten Tenets Driving the As-a-Service Economy
As the As-a-Service Economy continues to emerge and evolve, it is the belief of HfS that the model will follow ten key tenetsRead More
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Deconstructing your manual BPO activities for the As-a-Service Economy
Architecting a BPO solution is not all that different from being a writer of a comedy movie, whether that writer happens to be based in Hollywood, London, Paris or Mumbai. Read More
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Shamelessly Shamus: Why Europe is positioned to leapfrog the United States
Did you hear the one about the Mamil (middle aged man in lycra), who got off his bike, donned a suit and tie and joined a Big 4 consulting firm to wax lyrical about sourcing strategy?Read More
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Welcome to the era of churn, where 50% of outsourcing contracts are at risk
Clients are genuinely walking away from outsourcing relationships which provide mediocre valueRead More
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What’s the real impact of Digital Technologies on Outsourcing and Shared Services?
The business world is fundamentally shifting, but do our organizations really need to reinvent their operating models to stay ahead of the curve?Read More
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Welcome to the age of Digital cruelty, where two-thirds of operational jobs are under threat
Organizations have been trying to reduce their labor costs for decades, but something feels very different about the new Digital reality in which we operate.Read More
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Not worried about robots taking your job? This may change your mind…
The Robots Are Here Right NowRead More
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How can we re-humanize the enterprise with two-thirds of staff becoming irrelevant, a similar number sick of their employers
There needs to be a significant mindset change from both employers and their staff to re-humanize the enterpriseRead More
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Atos and Xerox exchange holiday gifts, but can they disrupt a market asleep at the wheel?
This transaction focuses both service providers on their strengths and will help them be more effective in the emerging As-a-Service EconomyRead More
