Category Archives: Outsourcing Heros

Capgemini's new BPO General rocks up: Chris Stancombe

Capgemini's new BPO General rocks up:  Chris Stancombe

From geophysics to BPO... HfS' Phil Fersht interviews Capgemini's new CEO for BPO, Chris Stancombe

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Cogny cogitates on a new industrial revolution

Cogny cogitates on a new industrial revolution

Genpact's Patrick Cogny talks to Phil Fersht about how the firm is approaching the manufacturing sector with what he calls the "New Industrial Revolution"

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Moving Mountains with Mike, Part 2

Moving Mountains with Mike, Part 2

Here's the second tranche or our interview with outsourcing hall-of-famer, and the man who's steered Accenture's BPO juggernaut these past few years, Mike Salvino.

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Moving mountains with Mike, part 1

Moving mountains with Mike, part 1

Phil Fersht interviews Accenture's Group Chief Executive for BPO, Mike Salvino

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Keshav's Kingdom

Keshav's Kingdom

Keshav Murugesh, CEO of WNS Global Services, talks a little about himself, WNS and his vision for the future of the BPO industry

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Naomi Bloom: HRO needs to focus on business analyst services, not call center/manual processing

Naomi Bloom: HRO needs to focus on business analyst services, not call center/manual processing

It will be fascinating to see if the larger SIs and/or HRO providers will be able to craft just the right mix of quality and cost-effectiveness to be successful in delivering much smaller, less labor-intensive and more tool-based implementation and post-implementation HR services.

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And what a week that was! Relive those Blueprint moments...

Thanks to all of you who made the effort be part of a great December networking escapade in the Big Apple

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We are HfS. Yes we are!

As we gather the largest-ever superstar assemblage of sourcing leaders in New York, let's have a look back at how we got here as an industry

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You mean outsourcing's not all about making big corporate profits? Meet Leila Janah...

You mean outsourcing's not all about making big corporate profits?  Meet Leila Janah...

One person we are very excited to address the Blueprint Sessions next week is Leila Janah, the dynamic Founder and CEO of non-profit social sourcing firm Samasource.

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A different circus with a different set of clowns... the legendary Bruce Rogow talks to HfS, Part II

A different circus with a different set of clowns... the legendary Bruce Rogow talks to HfS, Part II

You really need progression planning where you determine the skill set you’ll need going forward, because it’s a different circus with different clowns.

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