Category Archives: Outsourcing Heros

Meet the sourcing gangsters in Chicago

Meet the sourcing gangsters in Chicago

HfS has teamed with its networking partner, SSON, to present a superior discussion across the world of finance and sourcing, with Jay Desai, one of the buy-side's most respected voices for sourcing governance, Capgemini's own sourcing sherif David Poole, the pontiff of procurement Jason Busch... all moderated by HfS.

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Wang / Fersht uncut. Part II

Rebels without causes?

Analysts Phil Fersht and Ray Wang air some recent discussions on the world of social media and the convergence of software delivery and outsourcing… here’s part II

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Wang / Fersht uncut. Part I

Wang / Fersht uncut.  Part I

Analysts Phil Fersht and Ray Wang air some recent discussions on the world of social media and the convergence of software delivery and outsourcing... here's part I

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Herding primadonnas... Welcome to Wendy's world

Herding primadonnas... Welcome to Wendy's world

Imagine a job where good work is rarely praised and people can only complain that you somehow messed up?

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BPO’s billion dollar best-kept secret: Part II

BPO’s billion dollar best-kept secret: Part II

HfS Research CEO Phil Fersht interviews Xchanging CEO David Andrews

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BPO's billion dollar best-kept secret: Part I

BPO's billion dollar best-kept secret:  Part I

There are a lot of secrets in the BPO business, however, one best-kept secret that is worth revealing, is the Xchanging story. The the UK-headquartered firm is the largest purelay BPO provider today, with revenues over $1.1bn.

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Preaching Process with Pramod, Part III: What if you can build a true back-office-in-the-box, based on the Cloud and ERP platforms, which costs a fraction of what it used to?

Preaching Process with Pramod, Part III:  What if you can build a true back-office-in-the-box, based on the Cloud and ERP platforms, which costs a fraction of what it used to?

At long last, we come to the final part of our interview with Genpact's President and CEO, Pramod Bhasin. Phil Fersht and Pramod discuss the future of process consulting, where labor arbitrage is heading, more about the Cloud, and a some advice for today's budding sourcing executives.

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Whats happens in India... stays in India

Whats happens in India... stays in India

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Innovation and Bobby McGee: just another word for something left to lose

Innovation and Bobby McGee:  just another word for something left to lose

Innovation in BPO is more of a must-have cliché that features prominently in corporate presentations and RFP prefaces rather than as a delivered reality which significantly impacts business performance.

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Wip-ping sourcing into shape with Suresh Vaswani

Wip-ping sourcing into shape with Suresh Vaswani

If anyone had told you a few years ago that Wipro would have a market cap of more than $30bn, you would have made a few discreet calls to their doctor, or perhaps their math teacher. But today, the Bangalore-headquartered firm has firmly shed the tag of That Indian IT firm which makes the diapers, to become a genuine leading global IT services and BPO enterprise, with 105,000 employees.

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