Category Archives: Outsourcing Heros

Sal-sourcing in the real world, Part II

Sal-sourcing in the real world, Part II

Accenture's head of global BPO, Mike Salvino, is interviewed by HfS Research's Phil Fersht on his future vision for the BPO industry

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Up in the air with Ritesh Idnani... Part II

Up in the air with Ritesh Idnani... Part II

In Part II, Ritesh explains the changes in the BPO industry from his perspective - especially the inherent need for providers to align their BPO service offerings with an industry-verticalized approach.

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Just when you thought this week's New York event was cancelled... Rocket-fuel Frank saves the day

Just when you thought this week's New York event was cancelled... Rocket-fuel Frank saves the day

It's been quite a few days in the world of New York outsourcing events... firstly, the Global Sourcing Forum was cancelled over the weekend when the organizer had some sort of to-do with the Marriott hotel venue

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Up in the air with Ritesh Idnani... Part I

Up in the air with Ritesh Idnani... Part I

Several people at Infosys have told me that noone spends more time traveling across the globe than the COO for their BPO business... Ritesh Idnani. So when we teed up an interview with him, I asked him how many airmiles he has racked up, and his response was simply "am getting close to George Clooney's character in the movie Up in the Air."

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Outsourcing marriage counselling... with Liz Campbell Evans

Outsourcing marriage counselling... with Liz Campbell Evans

If your outsourcing relationship is on the rocks, one person who can provide some tried-and-trusted therapy is EquaTerra's Liz Campbell Evans

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Sal-sourcing in the real world, Part I

Sal-sourcing in the real world, Part I

Mike Salvino - or simply "Sal" to his friends and colleagues, has brought a real air or pragmatism to Accenture, where he now leads the firm's global BPO business. Read Part I of his interview with Horses for Sources.

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Horses for Sources and the London School of Economics Launch Groundbreaking Study into Cloud Business Services

Horses for Sources and the London School of Economics Launch Groundbreaking Study into Cloud Business Services

Horses for Sources and the London School of Economics Launch Groundbreaking Study into Cloud Business Services

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Finding a needle in 20 million haystacks: CERN's Computing Grid creates a vision for Cloud Business Services

Finding a needle in 20 million haystacks:  CERN's Computing Grid creates a vision for Cloud Business Services

In order to understand the business potential of Cloud-esque environments to drive innovation, you could do a lot worse than have a look at the scientists who've been using their own version of Cloud for years: Grid Computing. When you get into areas such as particle physics, these folks need all the computing grunt and pooled brain-power they can muster to succeed.

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Bidding on BPO with Abid, Part I

Bidding on BPO with Abid, Part I

We've seen a significant shift in in the competitive landscape for BPO providers in the last two years - some of the leading Indian providers have taken advantage of the recession to steal a march on several of the incumbents, pushing their own tenacious brand of offshore service delivery, that has evolved from their IT heritage. We managed to grab some time with TCS's head BPO honcho, Abid Ali Neemuchwala to talk about TCS's development and his views for the future nature and development of global BPO service delivery.

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It really does roll downhill...

It really does roll downhill...

Iit's all about the leader and the team he or she molds under them, to drive the vision and instill passion down through their organizations

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