Category Archives: Outsourcing Heros

Aird aired. Part II

Aird aired.  Part II

Part II of our Charlie Aird interview, where we talk about the future of the sourcing industry, the Global Business Services framework he’s spearheading, and a little insight into how he views the changing environment for Big 4 consultants and boutique advisors.

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Aird aired. Part I

Aird aired.  Part I

Part I of the HfS Research interview with Dr. Charles Aird, Global and US Practice Leader for PricewaterhouseCoopers Shared Services and Outsourcing Advisory

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A little summery "thank you" to all of you

Tune in, crank up the volume, or pop in your headphones in if you're in the office. A few summer memories from the HfS team, as we go sit on a beach for a couple of weeks... we really do appreciate all your support. You've been part of one heck of a journey (so far)...

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Meet The Don of BPO (Part 2)

Meet The Don of BPO (Part 2)

Welcome to Part 2 of the Don Schulman interview, where he talks to us about whether shared services are really dying, the changing role of advisors, and where he sees the BPO industry moving in the future, and what he means by "verticalizing the horizontal".

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HfS welcomes Jyoti Banerjee to educate the services industry on why today's top businesses are also the top sustainability performers

HfS welcomes Jyoti Banerjee to educate the services industry on why today's top businesses are also the top sustainability performers

We're seeing hard evidence that today's most successful business are also the better sustainability performers. So what can we do to encourage business leaders to be sustainably-smart as they redefine their global operations strategies?

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HfS Live and Unfiltered, Part I - The new buyer-provider outsourcing debate series is right here!

Join us for HfS Live and Unfiltered

Fed up with all the puff and fluff? Comatosed by the motherhood and apple pie? Ready to get the real deal? Well, your pain will be over on August 4th, as we bring you the ultimate unfiltered schmaltz-free one-hour debate on the future of the outsourcing industry.

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Meet The Don of BPO (Part 1)

Meet The Don of BPO (Part 1)

As IBM's Donniel Schulman's reputation and influence in the BPO industry has grown in recent years, we've finally persuaded the chirpy New Yorker to share some of his story since IBM entered the BPO industry via its 2002 acquisition of PwC Consulting

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So... on which side of the fence sits Gideon Gartner?

So... on which side of the fence sits Gideon Gartner?

So the Grandaddy of great big research, and (arguably) the founding father of today's IT industry analyst business, Gideon Gartner, picked up on our recent post "Will the industry analyst business be dead in five years?"

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Meet the sultan of strategic sourcing

Alpar Kamber, Managing Partner, Denali Group

While we were having some in-depth discussions with Microsoft's CPO, Tim McBride, it became apparent how important niche specialist BPOs, such as Alpar's firm Denali, are to the global sourcing mix for many organizations. So we thought we'd take a few minutes to have a discussion with Alpar about the future of the procurement function and the role of the CPO.

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The CPO in 2011: The Toughest Job in the Global 1000

Tim McBride, Microsoft CPO

We talked with Microsoft Chief Procurement Officer, Tim McBride, about his procurement execution and BPO experience as part of a case study in a paper entitled "The CPO in 2011: The Toughest Job in the Global 1000".

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