Category Archives: Outsourcing Heros

Smackdown: Where is BPO going?

Smackdown: Where is BPO going?

One of the highlights of 2011 was that great web-debate on the Future of BPO where 1,100 people across the globe dialed in to hear from our buy and sell families. Here were the highlights...

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Congratulations to Tony "Governator" Filippone, HfS' new Head of Research

Tony Filippone

Our core mantra at HfS has always been to tackle the issues and complexities of global sourcing through the eyes of the buyer. One analyst who has spent nine years of his life doing just that, leading BPO governance for the $62 Billion healthcare payor, WellPoint, is our Governator himself, Tony Filippone. No single person in 2011 has written to - or talked with - more buyers about their governance challenges, and we are delighted to reveal to the world today his elevation to Executive Vice President of HfS' research team.

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Fed up with cheesy sales presentations? Well, here's the web event you've been waiting for...

Fed up with cheesy sales presentations?  Well, here's the web event you've been waiting for...

So how can you make the sales process smell less like a Wisconsin dairy farm? Easy - simply join us for our next web event

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Don't miss today's web-debate - The Future of BPO

Don't miss today's web-debate - The Future of BPO

Are you ready for our next installment of HfS' Live and Unfiltered series, broadcast live infront of the HfS Research community?

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A big cat for a big job: meet Tiger (Part III)

A big cat for a big job: meet Tiger (Part III)

The final installment of our recent discussion between HfS CEO Phil Fersht and Genpact's new President and CEO, NV “Tiger” Tyagarajan, which delves into Tiger's vision for the future of technology and BPO.

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HfS is awarded IIAR Analyst of the Year for second year in succession

HfS is awarded IIAR Analyst of the Year for second year in succession

The International Institute of Analyst Relations (IIAR) 2012 analyst awards: HfS Research wins the individual award for "Analyst of the Year" for a second year in succession in addition to Outsourcing Analyst Firm of the Year.

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A big cat for a big job: meet Tiger (Part II)

A big cat for a big job: meet Tiger (Part II)

Part II of Phil Fersht's interview with Tiger Tyagarajan discussed the Genpact-specific opportunities and challenges that Tiger will be tackling in his new role as President and CEO

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A big cat for a big job: meet Tiger (Part I)

A big cat for a big job:  meet Tiger (Part I)

Having survived a tough recession for the BPO industry, successfully fending off larger competitors baying for its blood, Genpact has recently taken a new direction - appointing NV "Tiger" Tyagarajan to take the helm from the irrepressible Pramod Bhasin

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Curious about Kurien? TK talks to HfS about his plans for Wipro

Curious about Kurien?  TK talks to HfS about his plans for Wipro

Wipro's CEO T. K. Kurien talks to HfS about his plans for Wipro

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A bunch of people talking, thinking, and writing about work but no one actually does real work

A bunch of people talking, thinking, and writing about work but no one actually does real work

Isn't it refreshing when you read someone's unbridled rant and you just have to say out loud, "Thank god someone finally called it".

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