Category Archives: Outsourcing Heros

And then there were six... meet the sourcing savants on the seventeenth

And then there were six...  meet the sourcing savants on the seventeenth

ver wondered what would happen if you brought the six most prominent IT and business services savants together for a one-hour debate on the future of the sourcing and services world? Well, wonder no more as this becomes a reality on 17th May at 12pm EST, 5pm GMT

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Missed the recent Procurement BPO slug-fest?

Missed the recent Procurement BPO slug-fest?

Missed last week's down-and-dirty Procurement BPO slug-fest between LA's Tony "Turbo-Charged" Filippone and Long Island's Bill "Bomber" Humber? Don't sweat it, as here's the replay of these two Industry heavy weights

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In case you somehow shamefully missed our Super-Lawyer Summit webinar...

In case you somehow shamefully missed our Super-Lawyer Summit webinar...

A special thanks to Esteban Herrera (HfS), Akiba Stern (Loeb & Loeb), Jeff Harvey (Hunton & Williams) and Jeff Andrews (Thompson & Knight) for one helluva lively discussion in the state of today's outsourcing contracts. Missed out on the legal ear-candy? Visit here for the re-play.

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Poole’s patter, Part II: Virtualized delivery - the "O" is not a prerequisite

Poole’s patter, Part II: Virtualized delivery - the "O" is not a prerequisite

The actual process of "outsourcing" operations is fast becoming moot - this transfer of labor, technology and domain acumen is no longer needed in many of these business process engagements, because the provider already brings these qualities to the table.

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Poole's patter, Part I: Forget about the "O", let's have more of the "V"

Poole's patter, Part I: Forget about the "O", let's have more of the "V"

Many of you will remember one of the legends of BPO, David Poole, who's spent much of his career fighting BPO crime on the streets of Chicago for Capgemini. He was also a founding member of PwC's global BPO business prior to IBM acquiring their operations, having made a significant contribution to the development of the global BPO industry, crafting several major global engagements since the early ‘90s. Here's Part I, where he discusses future of BPO having less to do with outsourcing and much more to do with venturing - a blurring of the lines between the client and the provider.

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Sal's six stages of sourcing: BPO's Generations

Sal's six stages of sourcing: BPO's Generations

The BPO industry has been going though an incredible evolution since the first major deals was cast, barely more than a decade ago, that it's high time we took stock and take a good look at the phases - or generations - through which our industry has progressed. And there are few people who have lived and breathed these generational shifts more closely that Accenture's BPO leader, Mike Salvino.

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Smackdown: Where is BPO going?

Smackdown: Where is BPO going?

One of the highlights of 2011 was that great web-debate on the Future of BPO where 1,100 people across the globe dialed in to hear from our buy and sell families. Here were the highlights...

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Congratulations to Tony "Governator" Filippone, HfS' new Head of Research

Tony Filippone

Our core mantra at HfS has always been to tackle the issues and complexities of global sourcing through the eyes of the buyer. One analyst who has spent nine years of his life doing just that, leading BPO governance for the $62 Billion healthcare payor, WellPoint, is our Governator himself, Tony Filippone. No single person in 2011 has written to - or talked with - more buyers about their governance challenges, and we are delighted to reveal to the world today his elevation to Executive Vice President of HfS' research team.

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Fed up with cheesy sales presentations? Well, here's the web event you've been waiting for...

Fed up with cheesy sales presentations?  Well, here's the web event you've been waiting for...

So how can you make the sales process smell less like a Wisconsin dairy farm? Easy - simply join us for our next web event

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Don't miss today's web-debate - The Future of BPO

Don't miss today's web-debate - The Future of BPO

Are you ready for our next installment of HfS' Live and Unfiltered series, broadcast live infront of the HfS Research community?

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