Category Archives: Outsourcing Heros

Ron Walker lands it safely on the green... with KPMG

Ron Walker lands it safely on the green... with KPMG

Ron Walker, one of the original EquaTerra founding executives has lived the sourcing dream... from start up advisors and providers right through to a global management consultancy. So we thought it high-time we caught up with Ron to talk about his colorful career and how the EquaTerra/KPMG merger was faring over a year on... and how different the sourcing world is looking today compared to those crazy days of the outsourcing boom.

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In case you felt you had something better to do during our Services-Savants webinar...

In case you felt you had something better to do during our Services-Savants webinar...

We still haven't quite forgiven those of you for not being one of the 1,200 people who signed up to hear six of the most influential IT and business services savants debate on the future of sourcing and services. I mean - what else were you doing? Was it really that important? However, in our spirit of forgiving even the unforgivable, here's a replay of the event.

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Blueprint 1.0 was blinding... now are you ready for Blueprint 2.0 this October?

Blueprint 1.0 was blinding... now are you ready for Blueprint 2.0 this October?

The HfS 50 Blueprint Sessions 2.0 are a continuation of the hugely successful summit that took place at the Soho Grand in New York in April 2012, where 41 senior practitioner recipients of outsourcing services, joined by six of the leading outsourcing services providers on the second day, started the ground work for a Blueprint document that delivers a roadmap for the future direction of the outsourcing industry.

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Steering India's services juggernaut in a Chevy Volt at 108 mpg

Steering India's services juggernaut in a Chevy Volt at 108 mpg

Phil Fersht interviews Basab Pradan and Gaurav Rastogi on their new book "Offshore: India’s Services Juggernaut"

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And then there were six... meet the sourcing savants on the seventeenth

And then there were six...  meet the sourcing savants on the seventeenth

ver wondered what would happen if you brought the six most prominent IT and business services savants together for a one-hour debate on the future of the sourcing and services world? Well, wonder no more as this becomes a reality on 17th May at 12pm EST, 5pm GMT

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Missed the recent Procurement BPO slug-fest?

Missed the recent Procurement BPO slug-fest?

Missed last week's down-and-dirty Procurement BPO slug-fest between LA's Tony "Turbo-Charged" Filippone and Long Island's Bill "Bomber" Humber? Don't sweat it, as here's the replay of these two Industry heavy weights

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In case you somehow shamefully missed our Super-Lawyer Summit webinar...

In case you somehow shamefully missed our Super-Lawyer Summit webinar...

A special thanks to Esteban Herrera (HfS), Akiba Stern (Loeb & Loeb), Jeff Harvey (Hunton & Williams) and Jeff Andrews (Thompson & Knight) for one helluva lively discussion in the state of today's outsourcing contracts. Missed out on the legal ear-candy? Visit here for the re-play.

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Poole’s patter, Part II: Virtualized delivery - the "O" is not a prerequisite

Poole’s patter, Part II: Virtualized delivery - the "O" is not a prerequisite

The actual process of "outsourcing" operations is fast becoming moot - this transfer of labor, technology and domain acumen is no longer needed in many of these business process engagements, because the provider already brings these qualities to the table.

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Poole's patter, Part I: Forget about the "O", let's have more of the "V"

Poole's patter, Part I: Forget about the "O", let's have more of the "V"

Many of you will remember one of the legends of BPO, David Poole, who's spent much of his career fighting BPO crime on the streets of Chicago for Capgemini. He was also a founding member of PwC's global BPO business prior to IBM acquiring their operations, having made a significant contribution to the development of the global BPO industry, crafting several major global engagements since the early ‘90s. Here's Part I, where he discusses future of BPO having less to do with outsourcing and much more to do with venturing - a blurring of the lines between the client and the provider.

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Sal's six stages of sourcing: BPO's Generations

Sal's six stages of sourcing: BPO's Generations

The BPO industry has been going though an incredible evolution since the first major deals was cast, barely more than a decade ago, that it's high time we took stock and take a good look at the phases - or generations - through which our industry has progressed. And there are few people who have lived and breathed these generational shifts more closely that Accenture's BPO leader, Mike Salvino.

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