Category Archives: Outsourcing Heros

Shock, horror! Some vendors have bought the right to ''edit'' analysts' research...

Shock, horror! Some vendors have bought the right to ''edit'' analysts' research...

Ventana Research CEO, Mark Smith, convincingly blogs that some major vendors actually have contracts with some analyst firms that give them rights to review, edit and approve research written about them.

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Matthew Eatough approximates his US strategy

Matthew Eatough approximates his US strategy

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Doctor Disruptive joins HfS to lead Social Business research

Doctor Disruptive joins HfS to lead Social Business research

Global business practices are starting to become disrupted in ways that is shocking many firms into retrenching, while others are realizing they have little choice but to embrace the change, otherwise get left behind. Jonathan Yarmis, aka "Doctor Disruptive" has crafted a trade where he combines an intimate knowledge of technology, media and global business dynamics to bring to you a unique research practice dedicated entirely to covering the impact that social media and disruptive technologies are having on global business dynamics and operations.

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Why are so many enterprises struggling to move more process into their shared services and outsourcing?

Why are so many enterprises struggling to move more process into their shared services and outsourcing?

On the surface, it appears that most enterprises today are taking full advantage of both shared services and outsourcing. However, HfS research’s latest survey data, conducted with accounting association ACCA, emphatically demonstrates that only a modest fraction of business process has actually been shifted to either the shared service center or the outsourcing partner. In most cases, over two-thirds of transactional process work is still, bewilderingly, sitting in the business units, despite the proven business benefits of centralizing processes.

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And for you low performers who missed the high performance BPO discussion... here's the replay

And for you low performers who missed the high performance BPO discussion... here's the replay

Missed today's revved-up BPO discussion? How could you? What else were you doing?

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Pragmatic Pete to pontificate a panoply of personnel policy

Pragmatic Pete to pontificate a panoply of personnel policy

Here's Pete Ackerson introducing himself as the newest HfS Research Fellow for HR Shared Services and Outsourcing

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Are you ready to Turbo-charge your BPO?

Are you ready to Turbo-charge your BPO?

Here's a rare chance to learn how some organizations have evolved their BPO relationships from being merely "operationally efficient" through to being genuinely "transformative". Please join us June 20th Wed, June 20 at 16:00 CET | 15:00 BST | 10:00 EDT | 07:00 PDT | 22:00 SGT for a discussion on how to add some serious velocity to the BPO experience.

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HfS Research announces its inaugural research advisory board!

HfS Research announces its inaugural research advisory board!

HfS invited a great group of people to form its research advisory board to help shape the HfS research agenda: some have have real experience executing operations in buy-side enterprises; some are the most influential thought leaders in the business services and technology industry; some have founded research companies; some are leading academics; some are industry events CEOs.

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Ron Walker lands it safely on the green... with KPMG

Ron Walker lands it safely on the green... with KPMG

Ron Walker, one of the original EquaTerra founding executives has lived the sourcing dream... from start up advisors and providers right through to a global management consultancy. So we thought it high-time we caught up with Ron to talk about his colorful career and how the EquaTerra/KPMG merger was faring over a year on... and how different the sourcing world is looking today compared to those crazy days of the outsourcing boom.

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In case you felt you had something better to do during our Services-Savants webinar...

In case you felt you had something better to do during our Services-Savants webinar...

We still haven't quite forgiven those of you for not being one of the 1,200 people who signed up to hear six of the most influential IT and business services savants debate on the future of sourcing and services. I mean - what else were you doing? Was it really that important? However, in our spirit of forgiving even the unforgivable, here's a replay of the event.

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