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Category: Outsourcing Heros
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And for you low performers who missed the high performance BPO discussion… here’s the replay
Missed today's revved-up BPO discussion? How could you? What else were you doing?Read More
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Why are so many enterprises struggling to move more process into their shared services and outsourcing?
On the surface, it appears that most enterprises today are taking full advantage of both shared services and outsourcing. However, HfS research’s latest survey data, conducted with accounting association ACCA, emphatically demonstrates that only a modest fraction of business process has actually been shifted to either the shared service center or the outsourcing partner. In most cases, over two-thirds of transactional process work is still, bewilderingly, sitting in the business units, despite the proven business benefits of centralizing processes. Read More
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Doctor Disruptive joins HfS to lead Social Business research
Global business practices are starting to become disrupted in ways that is shocking many firms into retrenching, while others are realizing they have little choice but to embrace the change, otherwise get left behind. Jonathan Yarmis, aka "Doctor Disruptive" has crafted a trade where he combines an intimate knowledge of technology, media and global business dynamics to bring to you a unique research practice dedicated entirely to covering the impact that social media and disruptive technologies are having on global business dynamics and operations. Read More
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Captain Cliff of the Sourcing Enterprise… Part I
allow us to introduce Cliff Justice, KPMG's very own kingpin of the extended enterprise, who's calmly building out one of the most impressive collections of experienced sourcing operators and thinkers in the global shared services and outsourcing industryRead More
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Aird aired. Part II
Part II of our Charlie Aird interview, where we talk about the future of the sourcing industry, the Global Business Services framework he’s spearheading, and a little insight into how he views the changing environment for Big 4 consultants and boutique advisors.Read More
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A bunch of people talking, thinking, and writing about work but no one actually does real work
Isn't it refreshing when you read someone's unbridled rant and you just have to say out loud, "Thank god someone finally called it".Read More
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Curious about Kurien? TK talks to HfS about his plans for Wipro
Wipro's CEO T. K. Kurien talks to HfS about his plans for WiproRead More
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A big cat for a big job: meet Tiger (Part I)
Having survived a tough recession for the BPO industry, successfully fending off larger competitors baying for its blood, Genpact has recently taken a new direction - appointing NV "Tiger" Tyagarajan to take the helm from the irrepressible Pramod BhasinRead More
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A big cat for a big job: meet Tiger (Part II)
Part II of Phil Fersht's interview with Tiger Tyagarajan discussed the Genpact-specific opportunities and challenges that Tiger will be tackling in his new role as President and CEORead More
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HfS is awarded IIAR Analyst of the Year for second year in succession
The International Institute of Analyst Relations (IIAR) 2012 analyst awards: HfS Research wins the individual award for "Analyst of the Year" for a second year in succession in addition to Outsourcing Analyst Firm of the Year.Read More
