After years of trying define ourselves, have we finally emerged as the Digital Operations Industry

New findings from HfS' "State of Automation 2017" study shows an alarming lack of influence from sourcing advisors in the automation space

The last two large independent outsourcing advisors realized they needed to stop killing each other and would be far better off becoming one.

The focus shifts to using consultants with real change management, process transformation, analytics and automation chops

Join experts from HfS, Genpact, Mondel?z and KPMG as they discuss the findings from recent research that shows how digital technologies are delivering competitive advantage in the finance function

Our first-ever Working Summit for Buyers happens in San Francisco at the St. Regis Hotel May 26th - 27th.

This February, three CEOs bake-off against three of the industry's finest advisors in an unvarnished, unsponsored shootout of futuristic debate on the future of BPO.

The analyst industry's most ambitious 2016 research agenda

Interim results from the 2015/16 Analyst Value Survey, as revealed by influencer guru Duncan Chapple

The services industry has gone careening up RPA hype creek, powered by advisor and provider-infused methane