Category Archives: Knowledge Process Outsourcing & Analytics

Why we need to stop boring ourselves to death and focus on what really matters: building TRUST

Why we need to stop boring ourselves to death and focus on what really matters: building TRUST

The biggest disruptive trend on the horizon is TRUST

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The Evolving Maturity of Robotic Process Automation

The Evolving Maturity of Robotic Process Automation

The HfS RPA Maturity Model assesses where an individual service provider sits with regards to the maturity of its RPA strategy

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Is your Service Provider genuinely investing in As-a-Service Capabilities?

Is your Service Provider genuinely investing in As-a-Service Capabilities?

How can we be sure service providers are making the financial commitments needed to be effective in the emerging As-a-Service Economy?

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Why some service providers are grimly clinging onto the labor-arbitrage model

Why some service providers are grimly clinging onto the labor-arbitrage model

A new breed of provider has to emerge, which can disrupt the legacy labor-based model

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Murphy's BPO Law

Murphy's BPO Law

Phil Fersht interviews Carole Murphy, Capgemini's Head of BPO Business Transformation Services

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Deconstructing your manual BPO activities for the As-a-Service Economy

Deconstructing your manual BPO activities for the As-a-Service Economy

Architecting a BPO solution is not all that different from being a writer of a comedy movie, whether that writer happens to be based in Hollywood, London, Paris or Mumbai.

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How successful do you think you really are?

How successful do you think you really are?

A truly frightening way to look at yourself...

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The Ten Tenets Driving the As-a-Service Economy

The Ten Tenets Driving the As-a-Service Economy

As the As-a-Service Economy continues to emerge and evolve, it is the belief of HfS that the model will follow ten key tenets

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More hope less fear, please - Digital is not only changing the way we work, it's improving it

More hope less fear, please - Digital is not only changing the way we work, it's improving it

The world of work's just so much more interesting and rewarding today that it was even five years' ago

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Cooking up NASSCOM's $50 billion Bangalore biryani

Cooking up NASSCOM's $50 billion Bangalore biryani

Charles Sutherland shares thoughts on NASSCOM's ambition to grow Business Process exports from $20 Billion in 2014 to $50 Billion by 2020.

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