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Category: kpo-analytics
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Save the dates for our 2016 HfS Buyers Summits
At HfS, we are thrilled to unveil our 2016 Summit Agenda, starting with a return to Cambridge University in MarchRead More
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Cannibalize or face extinction (if you want to survive in the As-a-Service Economy)
Most service providers are not structured for success..... and the problem lies at the topRead More
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Provider, provider on the wall, who’s delivering Trust for Digital?
HfS unveils the first Trust-as-a-Service Blueprint Report assessing service provider capability in the Digital Security RealmRead More
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Marketing’s Holy Grail in the modern age: Getting actionable insights from an integrated marketing optimization platform
The role of the CMO is probably the most thankless job in the modern organization: company's executives expect great branding and messaging to be propelled through all the optimal channels to market to maximize awareness and, ultimately, increase sales. Read More
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The dreamSource files… Gartner only focuses on “step 1” for outsourcing. We’re all way beyond that
And over at dreamSource, where 82% of the buyers have never completed a training class for outsourcing or shared services governanceRead More
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Replay of last week’s webinar: A Tour of Robotistan Outsourcing’s Cheapest Destination
Replay of last week's webinar: A Tour of Robotistan Outsourcing's Cheapest DestinationRead More
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Congratulations and welcome to Christa, Ned, Tom and Jamie!
It gives me great pleasure to announce some imminent new analyst arrivals at HfS, in addition to announcing the promotion of a couple of guys who've been instrumental in the development of this business, which has literately sprung from nowhere in three years to the monstrosity it has become todayRead More
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Welcome to Gautam’s city
We were pleasantly surprised when Gautam Thakkar got the nod to take on the reins at InfosysBPO last month. Here Phil Fersht and Gautam discuss his new role and how he intends to take the InfosysBPO forwardRead More
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Is the day of the rock star analyst officially over?
There's been a lot of backchannel lately regarding high profile analyst departures to vendor organizations, with Thomas Otter, Gartner's hugely popular VP for Human Capital Management, hopping to SAP's recent acquisition, SuccessFactors.Read More
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WTF? Does your organization have the Workforce Trust Factor?
The role of the maturing governance organization needs to oversee the delivery of business outcomes regardless of how/where/why workers are situated, managed and paidRead More
