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Category: IT Outsourcing / IT Services
HfS Podcast: 2011 Outsourcing Predictions
Join us as HfS Research discusses our predictions for 2011.Read More
Is TPI’s Index reflecting the real BPO industry picture?
As a result of TPI's recent Q3 outlook, several industry colleagues expressed concern that TPI wasn't reflecting market reality, with particular reference to their claim that the BPO industry had taken a 15% nose-dive in 2010. New HfS Research data that encompasses all current Finance & Accounting (F&A) BPO engagements, reveals two key factors that cause us to question the reliability of the latest TPI Index's BPO outlook.Read More
Humbled, honored and embarassed!
Phil Fersht has been voted analyst of the year by 150 analyst relations professionals at the Institute of Industry Analyst RelationsRead More
And here are… HfS’ 2011 Outsourcing Predictions… on demand
nd here we are, like clockwork, jumping on the tackiest, lamest marketing exercise every analyst, consultant, CEO, and wannabe thought-leader always persists in doing... because you are supposed to gasp "Wow - they are predicting the future!"Read More
Announcing the “HfS 25″… where the industry’s premier sourcing leaders are gathering
Today, we're delighted to announce the official unveiling of the "HfS 25" - a collecti0n of 25 sourcing leaders that will work behind closed doors with us to help define our industry, the like of which hasn't been done before. HfS Research is pulling together experiences from the leading minds who live and breathe sourcing everyday. And what surprised us, when we reached out to sourcing leaders in the HfS network, was the sheer enthusiasm with which they wanted to be part of this group - they want to get out and network, share ideas, meet peers in other organization, and add their tuppence to the future direction our industry is taking.Read More
The Industry Speaks about Cloud, Part IV: Business leaders demand business transformation support – can providers gear-up to help?
Business users want to accelerate to Cloud Business Services while IT wants to mitigate its many risks. We reach an impasse with both business and IT looking for external support to make their move to Cloud Business Services a reality, and the different type of support both sides want point towards a profound reorganization around Cloud.Read More
“Cloud is bullsh*t” – HCL’s CEO, Vineet Nayar, explains why he said just that
Vineet Nayar, CEO at HCL Technologies, has firmly cemented himself as one of today's outspoken visionaries in the world of IT services. Never afraid to offer an opinion that may rub a few folks the wrong way, the self-styled CEO booked his ticket to notoriety at HCL's analyst conference in Boston this past week, where he'd decribed Cloud, well, as bullsh*t...Read More
The Industry Speaks about Cloud, Part III: business and IT finally agree – IT must tool-up to enable cloud business services
Savvy CIOs are developing themselves into Cloud-enablers by honing their sourcing and service integration skills. Our Cloud Business Services study, conducted in conjunction with the Outsourcing Unit at the London School of Economics, contrasts many differing views and expectations from business and IT executives about Cloud business services... however, both sides do agree on one thing—the crucial enablement role that IT executives must adopt to provision Cloud business services.Read More
Tread Carefully Through Europe
Buyers care where their providers are because stability, talent pool, infrastructure and the business and legal environment, determine how successful the relationship is going to be. Central and Eastern Europe is a fragmented region where cost, quality and scale varies.Read More
Cutting to the chase with Capgem’s Chris Stancombe
Did you hear that one about the British geophysicist who became an accountant, ran an African engineering business, has been a COO, CIO and CFO, before winding his way into the sourcing business with Accenture, and subsequently Capgemini, where he helped jump-start their BPO business? Today, Chris Stancombe has worked in BPO for nearly a decade, and now heads Capgemini's Global Finance and Accounting Outsourcing practice.Read More
