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Category: IT Outsourcing / IT Services
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Providers: Stop giving Deb Kops a headache and sort out your websites
It bollixes me that the best thing to hit outsourcing marketing since offshore locations is the advent of the website — inexpensive, flexible, interactive, data-rich, with worldwide reach, and offering the potential for clear differentiation. Yet why are outsourcing providers’ websites such an abysmal lot when, for many, they are buyers’ first introduction to a provider? Read More
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Why did iGATE erase the Patni name?
While you can understand Xerox preferring their more famous and recognized brand to ACS, and the procurement guys simply wanted to sounder sexier, it's curious why iGate would drop the famous Patni brand barely a year after its mergerRead More
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Poole’s Patter, Part III: Why do so many companies get SO hung up on technology decisions?
I’ve never understood why so many companies get SO hung up on technology decisions and so bought into spending huge sums of money paying consultants to reinvent the same wheel over and over againRead More
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Four reasons why HfS is busting up the traditional analyst model
At HfS, we're breaking the traditional mould of the "industry analyst firm" by doing four "disruptive" thingsRead More
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Flashback kicks the myth of Apple invincibility squarely in the jewels
YOUR APPLE DEVICE MAY NOT BE AS SAFE AS IT APPEARS...Read More
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Merriam-Webster to remove the term Outsourcing for IT and Business Services
Pressure from buyers to create more accurate terminology for what we commonly, but incorrectly, term as "outsourcing" for IT and business processes has spurred dictionary publisher, Merriam-Webster, to remove the term in their next editionRead More
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The great outsourcing sham redux
So we managed to whip up a tidal wave of emotion and opinion when we made the call that the "outsourcing industry", in its current state is, quite frankly, a sham. When over 30,000 people read something, there's a reason why... so let's drill down into what this all meansRead More
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Why today’s outsourcing industry is a sham
When God created "outsourcing", she/he/it clearly had a sense of humor. How do you encourage people who offloaded a chunk of their low-end processes offshore to get together and form an "industry"? "Outsourcing" is broken terminology and isn't a real industry. Read More
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Negotiations and the deals we make: the Good, the Bad, and the Ugly
Here is the good, bad, and ugly of recent deals where we've coached clientsRead More
