Category Archives: Healthcare and Outsourcing

HfS Podcast: The Governator holds court

Tony Filippone

We couldn't wait to sit down with Tony for a podcast recording to hear what's in store for you in the coming months

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EXL eyes the enterprise BPO market with acquisition of OPI and the world's second-most intelligent people

EXL eyes the enterprise BPO market with acquisition of OPI and the world's second-most intelligent people

EXL and OPI, two of the smaller Finance and Accounting BPO (F&A BPO) providers, and both recently touted as acquisition candidates in HfS Research's 2011 F&A BPO market landscape, have tied the knot in a surprising merger, in this rapidly-consolidating and transmutating BPO market

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WellPoint's governator, Tony Filippone, joins HfS as Research Vice President

WellPoint's governator, Tony Filippone, joins HfS as Research Vice President

Please welcome Mr Anthony Filippone to the hallowed ground of HfS analyst, industry thought-leader, and, most notably, the role of Governator-Extraordinaire

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Genpact spurns its suitors to IT-enable its BPO, with India's third largest acquisition

Genpact spurns its suitors to IT-enable its BPO, with India's third largest acquisition

So why did Genpact buy Headstrong, in the third-largest acquisition ever made by an India-based provider, since Wipro picked up InfoCrossing for a cool $600m in 2007, and HCL-Axon for a similar sum, the following year? And, most importantly, what does this mean for the immediate future of the BPO business?

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SourceCorp + HOVS Services: A response to shifting client needs, or a competitive reaction to the Xerox/ACS Merger?

SourceCorp + HOVS Services: A response to shifting client needs, or a competitive reaction to the Xerox/ACS Merger?

These are two remarkably similar organizations operating remarkably similar businesses, but with very few shared customers. There is plenty of opportunity to improve profitability of the combined entity.

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Welcome to Networking 2.0 - HfS and SIG are moving the needle for the sourcing industry

HfS and SIG Ink Partnership

The biggest issue in today's sourcing industry is the need for a truly independent and high-value environment for sourcing and outsourcing practitioners to collaborate and share knowledge. HfS is delighted to announce an exclusive industry partnership with the premier membership organization that has served sourcing and outsourcing professionals from Global 1000 companies throughout a 20-year history: the Sourcing Interests Group.

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Industry-specific analytics: where providers can differentiate or disappoint

Industry-specific analytics:  where providers can differentiate or disappoint

As data analysis techniques have gotten smarter over the years, analytics have emerged as a specialized function of business employed broadly across industries and functions. Our new HfS Report, imaginatively titled Where offshore analytics is heading in 2011 investigates...

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The speculation over Genpact’s future spells crunch-time for the future of BPO

The speculation over Genpact’s future spells crunch-time for the future of BPO

Serious questions are now being asked of the leading service providers jostling for marketshare and position in the BPO business. Some providers are growing frustrated, and beginning to question whether they got their approach to BPO right. And the current speculation over Genpact ‘s future is forcing many of the BPO wannabes to gaze deeply into their navels to decide whether they want to get really serious about BPO. There's been a lot of chest-beating, a lot of marketing, a lot of huff and puff right across the industry... now's the time to see who's really going to step it up.

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A healthcare BPO summit... with Sumit

A healthcare BPO summit... with Sumit

Healthcare has been on everyone's minds in the US, in the wake of the acrimonious legislative fight and with the recent elections. And when any industry gets the squeeze, us sourcing-folk immediately think "hmmm, will they now do some outsourcing...

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Deborah Kops, delightful doyenne and describer, joins the HfS research family

Deborah Kops, HfS Contributing Analyst

Over the next year, you’ll be able to sample some of the most innovative thinking in sourcing change through Deborah Kops' frequent columns and commentary exclusively for HfS Research

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