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Category: Cloud Computing
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The dreamSource files… I can train my people to have technical skills, but I can’t give them a personality transplant
And over at dreamSource, where 48% of the buyers have experienced strategic skills becoming more important than tactical skills for managing their outsourcing engagements, since they embarked on their initiativeRead More
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Hear Phil Fersht talk to Bill Kutik about analysts, HR and outsourcing…
Hear Phil Fersht talk to Bill Kutik about analysts, HR and outsourcing...Read More
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The dreamSource countdown continues… Meet Mads (Part II)
If you have recovered from the mental impairment caused by the really awful governance dancing, it's time to get back to the serious discussion about the narrowing onshore/offshore cost gap, and diversity in sourcing.... so let's visit the final part of our recent interview with Madelein Smit, outsourcing head at the global logistics giant, CEVA LogisticsRead More
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Marketing’s Holy Grail in the modern age: Getting actionable insights from an integrated marketing optimization platform
The role of the CMO is probably the most thankless job in the modern organization: company's executives expect great branding and messaging to be propelled through all the optimal channels to market to maximize awareness and, ultimately, increase sales. Read More
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Cheap and cheerful: Is this really as good as it gets for IT Outsourcing?
ITO maybe a commodity business, but a new wave of collaborative BPO services is beginning to show the wayRead More
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Why the mid-market is the mother-in-law of outsourcing
When it comes to outsourcing, dealing with the middle-market has been somewhat akin to dealing with the mother-in-law: can be awkward to deal with, very hard to please, and always has complex demands on your patience and resources.Read More
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HfS Market Index shows Outsourcing of IT and Business Processes to Grow by 4% in 2013
Yes, you heard it here first, folks: outsourcing expenditure is mushrooming at the warp-speed clip of 4% this year to surpass $950 Billion, and expected to average a 5% clip each year through 2017Read More
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HfS rated in the top right-hand-corner of analyst firms for influencing buyers and journalists
HFS Research was an outstanding performer in the Analyst Value Survey. Buyers of analysts' services rate HFS Research as one of the most valuable providers, and one of a handful of firms whose influence grew most impressively in 2012Read More
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If outsourcing were an employee, it would be fired… Part 2
So if you haven't been fired yet, here's how to avoid it happening...Read More
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Genpact joneses after JAWOOD to capitalize on healthcare insurance mayhem
Get ready for the healthcare market to heat up over the next three years as a result of state health insurance market places, the rapid expansion of accountable care organizations, and ICD-10 implementations. Read More
