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Category: Cloud Computing
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Service Integration: Guy Fawkes fireworks or damp squib?
As HfS Research's Euan Davis readies for his annual trip to a bonfire, he muses on fireworks--municipal ones and the type he expected at a session about service integration last night, at PA Consulting Group’s SSON networking eveningRead More
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HfS Research will be talking Cloud-sourcing in London this November
You'll have a chance to see HfS Research's European research lead, Euan Davis, up close on November 18 at the IIAR London Forum in Central London from 3:45 – 6:30 pm. The session isubbed the "Cloud," and Euan will be giving the HfS Research view of the Cloud, based on brand-spanking new data our joint study with the London School of Economics, which covered the views and intentions of 1043 companies.Read More
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Up in the air with Ritesh Idnani… Part II
In Part II, Ritesh explains the changes in the BPO industry from his perspective - especially the inherent need for providers to align their BPO service offerings with an industry-verticalized approach. Read More
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Sal-sourcing in the real world, Part II
Accenture's head of global BPO, Mike Salvino, is interviewed by HfS Research's Phil Fersht on his future vision for the BPO industryRead More
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The Sport of Kings – Why Euan Davis decided to run with the horses
We all make curious decisions in life, like when you accepted your mum's Facebook invitation... or when Bill O'Reilly decided to be born. However, these pale in comparison when one of Europe's finest services analysts traded the corporate upper-echelons of Forrester Research to help kick-start a quirky little feisty research upstart, that was launched out of a blog - with a name no-one the left side of the Atlantic understands. But it happened: Euan Davis really did join HfS Research! Read More
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CSC stakes its claim to prosper in the new IT services ecosystem
CSC has struck out in a new direction sketching out a long-term position as a “service integrator” and laying out a cloud strategy that goes beyond the usual hype. The real test is whether CSC can channel its pricing and engagement models, its service management frameworks and—critically—its sales team in the same direction as the new IT services ecosystem emerges. This HfS RAPIDInsight sets out the HfS Research take on CSC’s strategy; what is needs to make it work, and what it means for customers.Read More
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Will customers buy CSC’s vision?
We liked what we heard at CSC’s European analyst event. The provider outlined two strategies dealing with the short and long term realities of how you, the customer, buys IT and business servicesRead More
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The Industry Speaks about Cloud, Part II: business execs fear its impact on work culture; IT execs doubt their ability to drive competitive advantage
The Cloud Business Services study we just conducted, in conjunction with the Outsourcing Unit at the London School of Economics, has served up some contrasting concerns that business executives are having versus their IT counterparts: its impact on work culture and it's impact on the value of the current IT department.Read More
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Wip-ping sourcing into shape with Suresh Vaswani
If anyone had told you a few years ago that Wipro would have a market cap of more than $30bn, you would have made a few discreet calls to their doctor, or perhaps their math teacher. But today, the Bangalore-headquartered firm has firmly shed the tag of That Indian IT firm which makes the diapers, to become a genuine leading global IT services and BPO enterprise, with 105,000 employees. Read More
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NetSuite – the new admiral of BPaaS, Part II
The cost of managing IT infrastructure is four to five, or even ten times the license cost. It’s enormous. We’ve eliminated all the cost to manage this stuff, so that’s a huge advantage for BPOsRead More
