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Category: Business Process Outsourcing (BPO)
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Five reasons automation may replace BPO, with Charles Sutherland
Hot on the heels of his seminal report, Framing A Constitution for Robotistan, HfS' Charles Sutherland sat down with Mark Reed-Edwards to dig into the key issues around robotics and automationRead More
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A little bit of HR heaven as Kutik tackles the toughie from Southie
Christa Degnan Manning talked with Bill Kutik about the Extended Enterprise, the Employee Experience, Workforce Enablement, and hybrid HCM systemsRead More
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Capgemini’s new BPO General rocks up: Chris Stancombe
From geophysics to BPO... HfS' Phil Fersht interviews Capgemini's new CEO for BPO, Chris StancombeRead More
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Europe’s finest enterprise operators take on the USA at the Cambridge University Blueprint Sessions. Who’s sourcing smarter?
This June we are assembling the ultimate pool of European and American services talent to duke it out on the hallowed lawns of Cambridge's Gonville and Caius CollegeRead More
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The new table-stakes: Fixing the Analog Present for a Digital Future
Until our industry takes the painful steps to fix the current legacy it has created, many will likely fail in creating a new era of Digital servicesRead More
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Steps the outsourcing industry needs to take to survive
Four steps this industry needs to take to avoid engagement failure in the futureRead More
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Capgemini, Accenture, HAVI and Entercoms make up the first-ever Winner’s Circle for Supply Chain BPO
The analyst industry's first ever attempt to flesh out the leading providers in Supply Chain Management BPO ServicesRead More
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Accenture makes significant As-a-Service play by bringing together Operations, Cloud and Infrastructure
The services world has already started to change - and those who are only just realizing this may already be too lateRead More
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The Digital Transformation Services Blueprint Primer is unveiled: Accenture, Cognizant, IBM, Infosys and TCS are the front runners
HfS has published a Blueprint Primer Report that evaluates this emerging Digital Transformation services landscapeRead More
