- Search
Category: Business Process Outsourcing (BPO)
-
Obama’s in-sourcing initiative: does it have the teeth to rescue the US IT industry?
As per usual, election year brings up the age-old argument about how to combat the "threat" of outsourcing. Isn't now the time, in an election year, to stop the rhetoric and actually make commitments to growing local industries that have a direct impact?Read More
-
Are you achieving sourcing success with your finance? ACCA and HfS have teamed up to find out…
HfS Research has partnered with ACCA (the Association of Chartered Certified Accountants) to conduct the largest-ever global study of finance professionals to understand adoption trends, experiences and dynamics of shared services and outsourcing for the finance function.Read More
-
India’s Sourcing Leaders: The new Phoenicians?
The Phoenicians were among the greatest entrepreneurs of their time who dominated the trade of the ancient world and founded colonies throughout the Mediterranean. We will never see the likes of them in the modern business world, where a nation of business hungry folk could possibly develop their own real estate within today’s Global 2000 organizations through savvy barter of their own wares. Or will we?Read More
-
Why Oracle’s acquisition of Taleo shifts the innovation onus onto the service providers
When I watch Oracle and SAP rapidly clean up whatever application is left on the market worth buying, my heart sinks for the future of the enterprise software business. For Oracle and SAP, it's all about maintaing the status quo and growing their considerable license revenue streams. They know they have to be seen to embrace the Cloud, but all they really care about is protecting their customer bases and preventing upstart vendors sneaking in to disrupt their revenue model. And can you really blame them? It's economics one-on-one...Read More
-
Nearshore Nexus… not to be nixed
Kirk Laughlin is beaming up the nearshore superstars in New York on April 19thRead More
-
Are YOU ready to re-define sourcing? Then join the biggest and baddest bevy of buyers in NYC this April
After one year, our elite peer group of sourcing buyers has doubled in size - making this our biggest, baddest and most discussion-rich meeting to date. Read More
-
What are Business Platforms and why they represent the future of outsourcing
The ability to develop some best-in-class processes as "Business Platforms", whether they focus on horizontal or vertical process clusters, is becoming a real differentiator in the market, as buyers seek more standardized solutions from their outsourcing engagements. The gauntlet being laid out to providers, with these Business Platforms, is their ability to support their clients’ transitions quickly and inexpensively. Simply selling “products” is not the concept of business platforms – it is the provider’s ability to work with their customers to facilitate and support the ultimate business outcomes of managing the processes associated with the Business Platform offering.Read More
-
Capgemini collects Vengroff Williams to slip into third spot for global Finance & Accounting BPO
Capgemini has made a major move towards strengthening its position in the global F&A BPO market by today acquiring Vengroff Williams and Associates - and leaping to third in the market share spot for F&A globallyRead More
-
Don’t miss today’s web-debate – The Future of BPO
Are you ready for our next installment of HfS' Live and Unfiltered series, broadcast live infront of the HfS Research community?Read More
-
As InfosysBPO reaches the $500m mark, is it ready for the big-time?
InfosysBPO is now a major BPO contender in the global marketplace, having quietly gone about building its BPO business streams since its inception via the buyout of FAO provider Progeon, exactly five years' ago and expects to reach the landmark of $500m in revenues this year. HfS has always been encouraged by the firm's approach to developing both horizontal and vertical BPO services, and its focus on leveraging its IT heritage to augment its value proposition. Infy is by no means the biggest player in the BPO business nor does it want to be, but it has been able to establish itself as a smart and very respected player in the BPO business.Read More
