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Category: Business Process Outsourcing (BPO)
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Finally… a new acronym for BPO!
Finally... a new acronym for BPO!Read More
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Flashback kicks the myth of Apple invincibility squarely in the jewels
YOUR APPLE DEVICE MAY NOT BE AS SAFE AS IT APPEARS...Read More
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April truths about outsourcing: Finance leaders are looking to providers’ capabilities more than ever, but are they really prepared to change?
Service providers are in pole position to provide the value clients need, however, there needs to be some give-and-take on both sides to move beyond mere "augmentation"Read More
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Are you ready to Turbo-charge your BPO?
Here's a rare chance to learn how some organizations have evolved their BPO relationships from being merely "operationally efficient" through to being genuinely "transformative". Please join us June 20th Wed, June 20 at 16:00 CET | 15:00 BST | 10:00 EDT | 07:00 PDT | 22:00 SGT for a discussion on how to add some serious velocity to the BPO experience.Read More
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Building a BPO sales team in today’s market – a waste of time?
Seems to me everyone is out there desperately looking for sales superstars. Do they exist? Is it worth the time and effort to find them, only to be disappointed at least half the time? Read More
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Why does PwC want an Ant’s Eye View of the world?
There are all sorts of reasons to dismiss this acquisition – this is neither the first nor the last acquisition we’ll see by big companies attempting to acquire their way into the social business space – but we’re actually guardedly optimistic about this one.Read More
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Some summer sourcing soundbites for your sensory satisfaction
Thanks for your support during another scintillating year at HfS. It's all possible because of YOU. Now turn up the volume :)Read More
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IBM’s Kenexa acquisition can take the talent conversation outside of the HR department
HfS believes IBM is likely to be eyeing a further acquisition in the talent management software space as Kenexa brings very strong Recruitment Process Outsourcing competency and IP in employee engagement and compensation, but was still developing out its cloud platform.Read More
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The biggest, baddest and boldest bevvy of buyers is back to bend the boundaries of the blueprint in Boston…but hurry as we’re almost out of room!
We are very close to capacity for our upcoming Blueprint Sessions 2.0 taking place October 23-25, 2012 in Boston event so Register Now to secure your spot!Read More
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It’s official: the outsourcing industry has voted out its name
HfS Research has reached out to its unique community of services and operations professionals, and can finally reveal the answers we have long been searching for - that it's time to re-brand the industry formerly known as outsourcing, with 61% of the industry stakeholders voting to drop the termRead More
