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Category: Business Process Outsourcing (BPO)
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Announcing the “HfS 25″… where the industry’s premier sourcing leaders are gathering
Today, we're delighted to announce the official unveiling of the "HfS 25" - a collecti0n of 25 sourcing leaders that will work behind closed doors with us to help define our industry, the like of which hasn't been done before. HfS Research is pulling together experiences from the leading minds who live and breathe sourcing everyday. And what surprised us, when we reached out to sourcing leaders in the HfS network, was the sheer enthusiasm with which they wanted to be part of this group - they want to get out and network, share ideas, meet peers in other organization, and add their tuppence to the future direction our industry is taking.Read More
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“Cloud is bullsh*t” – HCL’s CEO, Vineet Nayar, explains why he said just that
Vineet Nayar, CEO at HCL Technologies, has firmly cemented himself as one of today's outspoken visionaries in the world of IT services. Never afraid to offer an opinion that may rub a few folks the wrong way, the self-styled CEO booked his ticket to notoriety at HCL's analyst conference in Boston this past week, where he'd decribed Cloud, well, as bullsh*t...Read More
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Get your governance right in 15 minutes with Stan and Esteban
Still struggling to find that right governance model? Well you'll probably still be after listening to this, but they'll at least validate all the things that you should be doing, which you know you should probably doing, and are probably not, for whatever reason, but would love to if you could just get your boss to listen to you.Read More
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The speculation over Genpact’s future spells crunch-time for the future of BPO
Serious questions are now being asked of the leading service providers jostling for marketshare and position in the BPO business. Some providers are growing frustrated, and beginning to question whether they got their approach to BPO right. And the current speculation over Genpact ‘s future is forcing many of the BPO wannabes to gaze deeply into their navels to decide whether they want to get really serious about BPO. There's been a lot of chest-beating, a lot of marketing, a lot of huff and puff right across the industry... now's the time to see who's really going to step it up.Read More
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Cutting to the chase with Capgem’s Chris Stancombe
Did you hear that one about the British geophysicist who became an accountant, ran an African engineering business, has been a COO, CIO and CFO, before winding his way into the sourcing business with Accenture, and subsequently Capgemini, where he helped jump-start their BPO business? Today, Chris Stancombe has worked in BPO for nearly a decade, and now heads Capgemini's Global Finance and Accounting Outsourcing practice.Read More
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Tread Carefully Through Europe
Buyers care where their providers are because stability, talent pool, infrastructure and the business and legal environment, determine how successful the relationship is going to be. Central and Eastern Europe is a fragmented region where cost, quality and scale varies.Read More
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Everything you ever needed to know about today’s Finance and Accounting Outsourcing industry… but were afraid to ask
Phil Fersht will reveal new HfS Research industry findings from its 2010 FAO deal review and present the views and intentions of several hundred HfS research subscribers. Stan Lepeak, Claudio Altini and Rick Bertheaud will give you the low-down from their client discussions, in addition to revealing some snippets from their brand new FAO service provider performance study.Read More
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The Industry Speaks about Cloud, Part III: business and IT finally agree – IT must tool-up to enable cloud business services
Savvy CIOs are developing themselves into Cloud-enablers by honing their sourcing and service integration skills. Our Cloud Business Services study, conducted in conjunction with the Outsourcing Unit at the London School of Economics, contrasts many differing views and expectations from business and IT executives about Cloud business services... however, both sides do agree on one thing—the crucial enablement role that IT executives must adopt to provision Cloud business services.Read More
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“Cloud BPO”? C’mon… stop talking cobblers
"Cloud BPO" is, simply put, a load of nonsense. The core fulcrum processes of BPO are the toughest to move into the Cloud, and only the small-to-medium business sector is going to enjoy any modicum of success of moving genuine "BPO" processes, such as finance and HR, into the Cloud in the near-term.Read More
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Bill grills the Madonna of HRO herself: Mary Sue Rogers
Mary Sue Rogers will share her insights into why full-service HRO has had a mixed scorecard in its first 10 years; what she will be doing differently in the next 10; the unique technologies used in HRO not usually found in a traditional HR environment; and the critical role of third parties and what they do in successful HRO engagements. Read More
