Join us in NYC next week to give BPO a much-needed face lift


Let’s get together in New York next week to reminisce about that wonderful  phenomenon that was BPO, which – of course – is now a thing of the past, with everyone digitizing and automating their business operations, while adding layers of artificial intelligence to help make groundbreaking business decisions. Who needs BPO anymore, right?

In fact, us humans are probably not even needed at this conference, so why don’t we just meet at the bar instead and leave the discourse to our future employees:

BPOi NYC Conference

Come to NYC next week and get your future BPO employees motivated…

But wait!  It’s not over for us humans yet – honest!

The problem with all this much-hyped digital tech and automation is that it’s completely useless without the right talent to operate it. Don’t tell the software firms, but better technology underpinnings actually empower humans to do their jobs better – and spend more time on higher value activities.

“BPO” is now going through its biggest-ever facelift, with the advent of intelligent automation, analytics and digital, and I am personally excited to get some quality time in the Apple next week, at the 2015 BPO Innovations Conference, where we can cut through the hype and get to the real conversation, starting with my opening keynote address:  Welcome to the As-a-Service Economy.
Come along and I will be hanging around all day to spend time with you all, with some of the HfS team, including Bram Weerts and Tom Reuner.  We would love to spend time locking heads on where our industry is heading.


  • Don’t miss Keynote sessions from HfS Research, Xerox’s Chief Innovation & Chief Process Officers, and HBO executives
  • Join leading buyer execs from Astra Zeneca, Bloomberg, HBO, McKesson, Pricewaterhouse Coopers, SunTrust Bank, Thomson Reuters
  • Hear from industry expert thought leaders at Avasant, Capgemini, Tata Consultancy Services, Xerox, Loeb & Loeb & Neo Group

Register today to build your rolodex during 5 designated networking sessions, including complimentary breakfast, lunch, and evening cocktail reception, where you will have the opportunity to win a test drive with a Tesla.

Registration is complimentary to buyers and practitioners. Influencers and Suppliers can use code HFS15 when registering to receive a 15% discount.

Conference Details
October 22, 2015
8:00 am – 6:30 pm
Bohemian National Hall
321 East 73rd Street, NY, NY 10021

The full conference agenda can be found at

Register today and hope to see you there!

Posted in : Business Process Outsourcing (BPO)


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