IBM’s Watson has come a long way since winning a Jeopardy contest in 2011. While popular games remain a benchmark...Read More
A Virtual, Verticalized Workforce By 2020 – If We Can Get Out Of Our Own Way
What is the outlook for Intelligent Automation in the next 5 years?Read More
The testing community has to find a distinctive voice for the As-a-Service journey
Testing services have never fully mirrored the broader IT market in the way it was seeking to optimize its organizational models. So what are the innovations and models that are driving testing services forward?Read More
Gazing into the Automation Crystal Ball
Against this backdrop of a burgeoning and maturing market in Intelligent Automation what could be shifts in the provider landscape that could conceivably disrupt or accelerate the market? Four scenarios jump to mind.Read More
HfS unveils the first ServiceNow Services Blueprint report, with CSC, Cognizant and Accenture leading the pack
HfS unveils the first ServiceNow Services Blueprint report, with CSC, Cognizant and Accenture leading the packRead More
Could the European Data Protection Regulation wreak havoc with Data, Automation and Cognitive solutions?
The General Data Protection Regulation became law in May and could dramatically impact the way companies deal with cloud services and artificial intelligenceRead More
The Hitchhikers Guide to Intelligent Automation, Part I
To learn more about the complexity around the notion of Intelligent Automation, HfS has launched the inaugural Intelligent Automation Blueprint.Read More
Is ServiceNow the new black?
HfS analyst Tom Reuner discusses the new ServiceNow services blueprint reportRead More
RPA is Dead. Long Live Intelligent Automation!
I have been researching the notion of Intelligent Automation and, in particular, the rapid uptake of Robotic Process Automation (RPA) for more than 4 years. It was this work that eventually brought me to HfS. Over the years, I have made many good friendsRead More
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