The traditional lines between CPG brands and retailers are blurring, with brands engaging consumers directly and retailers elevating private-label products...Read More
Businesses are in an arms race to create low-touch collaborative supply chains
In the HFS Horizons: Supply Chain Services 2024 study, 18 supply chain services providers are analyzed and profiled. Seven of these providers are identified as leaders in Horizon 3, focusing on ecosystem collaboration. Seven are identified as innovators in Horizon 2, excelling in cross-functional alignment, and four are identified as disruptors, primarily working on function-level transformation. Read More
Retail and CPG firms turn to innovation to combat the digital dichotomy
The HFS Horizons: Retail and CPG Service Providers, 2023 report covers 24 leading providers helping their clients embrace innovation, devise new value streams, and realize value during these challenging times of rising costs, interest rates and rapidly changing consumer expectations.Read More
Disrupt or be disrupted: The soaring pace of innovation in payments
HFS launches its first-ever cards and payments Horizons report. Payments demonstrate the fastest innovation cycles in BFS and are in a constant state of disruption as digital models decimate the cost and data intelligence capabilities of legacy systems. Payments-industry shifts are forcing incumbents to work harder to capture growth, pick up the pace of digitization, gain economies of scale, and manage risk—all while contributing to innovation. These demands can be overwhelming, but the potential for growth and innovation in the payments space is real. Therefore, attracting new players in great numbers, crowding the market, and raising the competitive stakes.Read More
2023 will provide a huge opportunity for automation service providers… so how do they stack up?
The economic conditions in 2023 will put automation in the hot seat, and expectations are on operations leaders to roll out automation initiatives. So one thing is clear, most organizations will need a lot of help to roll out real automations that perform more than basic RPA - they need to evaluate automation and AI technologies across the board to move their organizations forward across our three Horizons.Read More
Accenture, Cognizant and Virtusa peg the top spots in the HFS Pega Service Providers Top 10
Putting the customer at the center is critical to the success of a transformation to drive meaningful and measurable outcomes. This was also a key insight from our latest HFS Pega Service Providers Top 10 2021!Read More