Elena Christopher is Chief Research Officer at HFS. Elena sets the strategic research focus and agenda for HFS Research, understanding and predicting the needs of the industry and ensuring our unique “analyst advisory” capabilities drive thought-provoking impact across enterprises and their associated emerging technology and services ecosystems. Elena also leads our industry research coverage, with a specialization in banking and financial services.

Elena brings more than 25 years of technology-enabled IT and business process services expertise to HFS, having served as either an advisor or vendor partner for major clients in industries such as financial services, high-tech, communications, retail, automotive, and energy. She most recently led Strategy & Portfolio for Conduent’s (formerly Xerox Services) Commercial business. Her previous roles include Managing Director, Research, Risk & Compliance at Epiq (formerly DTI), where she built and ran the risk and compliance outsourcing practice; Vice President, Financial Services at Mobius Knowledge Services, where she launched the Reference Data practice; Vice President, Research & Analytics at OfficeTiger/RR Donnelley, where she built one of the first successful offshore Knowledge Process Outsourcing (KPO) practices; and Global Research Director, Gartner, where she provided research and advisory services to consumers and purveyors of IT and business process services.

Elena holds a Bachelor of Arts degree in Sociology and Anthropology (cum laude) from Lewis and Clark College. She resides outside Washington, DC, with her husband and two children. She is an avid runner, delights in cooking tasty food for friends, and traveling off the beaten path when time and global pandemics allow.