- Search
Year: 2024
Can today’s service providers modernize manufacturers with their plethora of technology expertise?
HFS’ new Manufacturing Intelligent Operations Services Horizon report explores the capabilities of the leading service providers to help manufacturers achieve better visibility into their daily operations, make their supply chain more resilient, and adopt sustainability practices with evolving regulatory and compliance requirements.Read More
Health systems have unprecedented options to address all that ails their business
In the HFS Horizons: Healthcare Providers (HCP) Service Providers, 2024 study, we evaluated 36 service providers for their ability to address the cost (Horizon 1), experience (Horizon 2), and health outcomes (Horizon 3) for health consumers globally.Read More
Businesses are in an arms race to create low-touch collaborative supply chains
In the HFS Horizons: Supply Chain Services 2024 study, 18 supply chain services providers are analyzed and profiled. Seven of these providers are identified as leaders in Horizon 3, focusing on ecosystem collaboration. Seven are identified as innovators in Horizon 2, excelling in cross-functional alignment, and four are identified as disruptors, primarily working on function-level transformation. Read More
Cognizant’s $1.3B Belcan Bet: A high-stakes move to disrupt the IT services stalemate with hybrid engineering, IT, OT, and BT capability
Cognizant's bold $1.3B acquisition of Belcan isn't just a headline grabber; it’s a game-changer in an IT services market that's hitting a plateau. Cognizant now becomes a formidable player in the engineering services industry with domain and technical expertise. The firm now needs is to cross the integration milestone seamlessly to build on this considerable momentum.Read More
Ten reasons why GPT-4o will pour fuel onto the GenAI smoldering platform
Having multimodal capability that brings speech, text, video, and content together into one singular neural network that we can communicate with in real-time and immerse into our day-to-day activities is the game changer we have been unwittingly waiting for...Read More
How to have awkward conversations at work… with Gallo’s humor
I really enjoyed this simple, but magnificent advice from HBR's Amy Gallo where she describes some simple steps on how best to achieve the right results at work without creating all sorts of bad energyRead More
From People to Tech arbitrage: Can we really survive this Great Services Transition?
We are in the S-Curve evolution from People to Technology Arbitrage, that the Generative Enterprise demands. This is truly the Great Services Transition, where the entire financial construct of services relationships is being reinvented to capitalize on the complex new ecosystem of AI platform players, hyperscalers, data integration products, automation tools, LLM builders, and so on. Enterprises must address their debts in these four areas which have likely collected over the last 30+ years: People debt, Process debt, Data debt and Technical debt.Read More
To assure the journey toward the Generative Enterprise™, organizations must show humility for the unknown
Quality assurance (QA), or simply “testing,” as it was called in the old days, can no longer be a reactive afterthought coupled with an unwillingness to invest in quality. Instead, it must become an integral part of the software development lifecycle (SDLC) and take on a much more holistic responsibility for assuring transformational outcomes.Read More
Thierry was good in Theory but perhaps not as Palliatable as Pallia
After the failed experiment to make Wipro like a Big 4/Accenture-like firm, Wipro is going back to its Indian-centric 80-year heritage to deliver cost-efficiency, but with capabilities to support transformations, Cloud and GenAI. However, the firm has to play catch-up during the toughest time facing Indian-heritage outsourcing, and Pallia needs to weather more challenging quarters, impatient shareholders, and unrealistic expectations. Thierry hasn't left a great legacy to build on...Read More
GenAI will crash and burn
We’re sad to inform you all that the GenAI we have grown to love with such intensity will shortly crash and burn. We’ve been here before, folks, when we called the death of RPA five years ago… and we are today calling the death of GenAIRead More
