Monthly Archives: Apr 2021

One word defines today’s business environment: Speed

April 09, 2021 | Phil Fersht

Posted in: Digital OneOffice

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It needn't be hell... with Nigel

April 03, 2021 | Phil Fersht

Nigel Edwards is Chief Client Officer, HFS.  Click for LinkedIn and Bio

While we can speculate all day long about what businesses can do when they are given the huge amounts of someone else's money to burn, how about those that are employee-owned and make their own investments using the hard-earned money they actually earned themselves? 

When you look at the growth and success of HFS over the past 11 years to tackle competitors hundreds of times our size, there is one constant throughout the whole experience - the collective array of people who've made it all possible.  While you can buy successful brands, IP, methodologies, APIs, and algorithms, the most important asset you can accumulate is your people.

One such individual, whom I have known since the days just prior to founding HFS, is Nigel Edwards - an enthusiastic and affable character who's weathered the best of the Indian-heritage service providers namely Cognizant. Wipro and EXL, after earning his business and IT services stripes at Accenture in his earlier career.  It was time for "Nige" to take nearly three decades of blood, sweat, BPO and captives and lend it to HFS' long-suffering clients, crying out for a sense of reality and to exploit the current market turbulence.  Now there isn't too much to say about Nigel beyond the fact he's a lifelong Foxes fan (Leicester City), has played cricket with David Gower and gets beaten up in a boxing ring by his son almost daily... so let's hear a bit more from HFS' Chief Client Officer, Nigel Edwards:

Phil Fersht (CEO, HFS):  Before we get to all the work stuff, Nigel, can you share a little bit about yourself… your background, what gets you up in the morning?

The honest answer is that it’s a combination of my 6-year-old (the youngest of my 3 boys), the dog, or the sound of the refuse collection folk reminding me that I did not put out the recycling…

Seriously though, it’s the opportunity to do something creative.  My dad was in the construction industry for many years and he doubled up as a highly accomplished artist, sculptor, and writer. Even at 78 he is still pushing out new ideas each day in his quiet, unassuming but engaging

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Posted in: Business Process Outsourcing (BPO)Global Business ServicesIT Outsourcing / IT Services

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HfS Research receives $223 million in Series C Funding to become the world's favorite tech analyst firm

April 01, 2021 | Phil Fersht

This injection of money is intended to expand HFS' cutting-edge research coverage across all core geographic locations, plugging the gaps the firm missed in recent years.  "Thank God we got the extra cash", exclaimed the firm's President for Research and Business Operations, Saurabh Gupta.  "With the recent pandemic, not being able to cover dynamics in emerging countries like Turkmenistan and Laos was holding us back.  Now we can really hit Gartner where it hurts most...".

HFS is most famous for inventing the industry known as RPA in 2012, before famously killing it off in 2019, only to see its memory kept alive by Gartner and Forrester, which persisted in believing the revenue numbers of firms that were eking out the last of their PR cash.  "I am so excited to fully restart the RPA myth now we have enough cash to throw at it," stated the HFS Founder and CEO Phil Fersht in a recent press conference that was barely audible over Webex. "Without RPA, we had to pretend technologies like Cloud were making a comeback, and even our sustainability analyst has been trying to muscle in on the action."  Later on, Fersht managed to resume the discussion over Zoom, where he added, "All we had to do was promise Hoden we'd bring RPA back to life and we'd get a sizeable check to invest pretty much anywhere we wanted.  I've convinced my head of research the next wave can be found in Turkmenistan and am funding a trip to escort him out there to view it first-hand.  Apparently, they scraped the government's mainframe green screen and managed to get a script to reproduce the content in a Windows app.  Now they're just waiting for Microsoft to give them a free bot to share it over their cloud network".

Details of the investment plans will be available soon when the firm applies for its long-awaited IPO, where it's rumored to claim it is worth at least $10 billion.  There is no reason why HFS will ever be worth anything close to that amount, but at least it gets PE firms excited enough to throw them more money and put out more meaningless press releases.

To learn more about HfS Research, please email [email protected].

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Note to editors: Trademarks and registered trademarks referenced herein remain the property of their respective owners. 

MEDIA CONTACT:

Trevor McTrevor

HFS Research

[email protected]

And of course... this was an:

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Posted in: Digital TransformationDigital OneOffice

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