Break With Tradition Drives Infrastructure Services Toward Better Outcomes
A blog detailing some of the major industry trends uncovered in the recently published IT infrastructure Blueprint.Read More
Did Genpact Just Declare The End Of The Insurance Adjuster With OnSource Acquisition?
Genpact bought Massachusetts based OnSource, a property, scene and vehicle inspection specialist that has an insurance client base in the US.Read More
Steve Rudderham… making GBS gr-r-reat again!
Phil Fersht sits down with new GBS honcho at Kelloggs, Steve RudderhamRead More
When automation becomes your only option…
When automation becomes your only option...Read More
Ian Maher… Sourcing Star
Phil Fersht interviews Ian Maher, the automation and outsourcing genius behind the Hanover Insurance GroupRead More
Can virtual assistants help to heighten the value of customer interactions? CSS Corp looks to Yodaa for wisdom.
CSS is piloting Yodaa across 3 clients and 1 client has already gone live with the virtual assistant.Read More
Time to get worried about being automated… very worried
The very essence of our corporate existence, the conference call itself, is in grave danger of going robo. We're done folks...Read More
Technology: Terminator or Salvation?
These days, all we talk about is technology's detrimental impact on work. I want to look at the positives that new technologies are bringing to work.Read More
IBM partners with Automation Anywhere: Great for AA, but IBM’s cognitive automation strategy just got more confusing
Many stakeholders don’t understand the differences between RPA and RDA and this partnership just adds more confusion to the mixRead More