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Month: May 2017
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Transforming the Digital Customer Experience—Four Ways to Move from Theory to Practice
Key themes that customer experience oriented companies can take away as they look to implement customer experience strategies within their organizations and in conjunction with their service providersRead More
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Stop sawing that plank with a fish: An RPA 101
While the parameters of the conversation were broad, there are four key takeaways that I’d be happy to share with you.Read More
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Is your current job the end of the line?
So how do we survive? Here are seven tips to seriously save you...Read More
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Frank D’Souza: We’re now experiencing the biggest shift since the Internet
HfS analyst Phil Fersht interviews Cognizant CEO Francisco "Frank" D'Souza on the shift to Digital and Cognizant's navigation through the industry's choppy waters of 2016Read More
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The FORA Council has assembled the industry’s leading minds in cognitive automation
HfS announces the first tranche of industry robo dignitaries to air their voices at the inaugural council session in Chicago this SeptemberRead More
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Gartner: 96% of customers are getting real value from RPA? Really?
Why is Gartner hyping RPA beyond all realms of reality?Read More
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Standards in automation? There’s only one Lee in the IEEE…
HfS analyst Phil Fersht sits down with IEEE automation stud Lee Coulter to talk about industry standards and de-mystifying the automation hypeRead More
