Year: 2011

  • Goin’ to the trade show, and I’m gonna get us some bu-i-i-is-ness

    March 09, 2011 |

    Think of a trade show in any industry and the same elements come to mind—booths chock a block with graphically glowing descriptors, a great array of giveaways, a tray of chocolate, the proverbial “drop in your business card and win a Kindle,” bowl, and even in this day and age of online collateral, a few brochures declaiming leadership.Read More

  • Welcome to Networking 2.0 – HfS and SIG are moving the needle for the sourcing industry

    March 08, 2011 |

    The biggest issue in today's sourcing industry is the need for a truly independent and high-value environment for sourcing and outsourcing practitioners to collaborate and share knowledge. HfS is delighted to announce an exclusive industry partnership with the premier membership organization that has served sourcing and outsourcing professionals from Global 1000 companies throughout a 20-year history: the Sourcing Interests Group.Read More

  • Frank’s still Frank: Cognizant CEO Francisco D’Souza talks to HfS about his 40% growth year

    March 05, 2011 |

    Cognizant had an unprecedenced growth spurt in 2010, attaining annual revenues of $4.59 billion - up 40% year-over-year. We have arrived at the growth peak of offshore IT services, and Cognizant has led this acceleration coming out of the Recession. So we caught up with President and CEO, Frank D'Souza, to discuss the dynamics behind Cognizant's growth, the state of the services industry, the global economic outlook and his perspective on the Cloud, among other issues.Read More

  • So what on earth does the future hold for sourcing advisors?

    March 02, 2011 |

    Last week's outsourcing advisory bombshell wedding between KPMG and EquaTerra may well prove to be a turning point in the way buyers are serviced in the future. Management consultants need to have deep experience, knowledge and data on the operational guts of outsourcing, while boutique advisors need to offer a much broader consultative value proposition for clients who are tackling global operational issues. So what on earth does the future hold for sourcing advisors?Read More

  • Happy Birthday… HfS Research!

    February 28, 2011 |

    Exactly one year ago, we bravely declared we were a research company, with a bunch of friends, stringers and part-timers. Today, we are a fully-loaded experienced research organization with depth and breadth of analyst talent across North America and Europe - with further expansion plans imminent. Read More

  • EquaTerra + KPMG – a new era, or a new error for outsourcing advisory?

    February 22, 2011 |

    So... has KPMG made a wise move purchasing EquaTerra, and how will this impact the industry?Read More

  • Outsourcing your leadership team: build it… or buy it?

    February 21, 2011 |

    There are similarities between good companies and good football teams: solid staff employees that consistently make the right decisions at the right time. So if you are the helm of a flagging enterprise, should you nurture management talent internally or go to market for it?Read More

  • Industry-specific analytics: where providers can differentiate or disappoint

    February 17, 2011 |

    As data analysis techniques have gotten smarter over the years, analytics have emerged as a specialized function of business employed broadly across industries and functions. Our new HfS Report, imaginatively titled Where offshore analytics is heading in 2011 investigates...Read More

  • Bill grills the Madonna of HRO herself: Mary Sue Rogers

    February 16, 2011 |

    Mary Sue Rogers will share her insights into why full-service HRO has had a mixed scorecard in its first 10 years; what she will be doing differently in the next 10; the unique technologies used in HRO not usually found in a traditional HR environment; and the critical role of third parties and what they do in successful HRO engagements. Read More

  • “Cloud BPO”? C’mon… stop talking cobblers

    February 13, 2011 |

    "Cloud BPO" is, simply put, a load of nonsense. The core fulcrum processes of BPO are the toughest to move into the Cloud, and only the small-to-medium business sector is going to enjoy any modicum of success of moving genuine "BPO" processes, such as finance and HR, into the Cloud in the near-term.Read More