Year: 2011

  • HfS Podcast: The Governator holds court

    May 09, 2011 |

    We couldn't wait to sit down with Tony for a podcast recording to hear what's in store for you in the coming monthsRead More

  • EXL eyes the enterprise BPO market with acquisition of OPI and the world’s second-most intelligent people

    May 03, 2011 |

    EXL and OPI, two of the smaller Finance and Accounting BPO (F&A BPO) providers, and both recently touted as acquisition candidates in HfS Research's 2011 F&A BPO market landscape, have tied the knot in a surprising merger, in this rapidly-consolidating and transmutating BPO marketRead More

  • Special Webinar: Meet HfS Research Up Close and Personal this Thursday

    May 02, 2011 |

    IG President and CEO Dawn Evans will join HfS Founder and CEO Phil Fersht, along with HfS COO Esteban Herrera, new HfS Research Governator VP Tony Filippone, and HfS VP of Marketing Mark Reed-Edwards for an hour-long look at HfS. You'll find out more about the exciting new partnership between HfS and SIG. we'll discuss the HfS research agenda, what's in store for 2011, and how you can get involved, access the research and collaborate with HfS analysts and other SIG members about next practices for sourcing and businessRead More

  • Outsourcing: a symptom of a failing education system?

    April 27, 2011 |

    Most people still claim they really outsource to save money - of course that's an immediate benefit, but you wouldn't even be considering it, if you had operations in place that were really good.Read More

  • NorthgateArinso: Is it ready to give the HRO market a boost?

    April 27, 2011 |

    Despite a challenging economy, NorthgateArinso grew revenues 8.5% in its 2009/2010 fiscal year and increased win rates in its HRO business. The company has made significant investments in its core technology platforms, established an extensive global delivery infrastructure, created a massive library of process standards, is in the midst of a company-wide rollout of Six Sigma, and has been developing the culture and skills it thinks are required for execution excellence and improved customer satisfaction.Read More

  • Amazon: Saved by a Royal Wedding

    April 26, 2011 |

    Going forward, Amazon can expect a similar spotlight to highlight both its successes and failures. Why? The Cloud offering is a disruption to the tried and trusted IT and BP services model. Much is at stake and whether it likes it or not, Amazon is one of a few companies that now sits at the fulcrum.Read More

  • WellPoint’s governator, Tony Filippone, joins HfS as Research Vice President

    April 25, 2011 |

    Please welcome Mr Anthony Filippone to the hallowed ground of HfS analyst, industry thought-leader, and, most notably, the role of Governator-ExtraordinaireRead More

  • The Finance & Accounting BPO market landscape in 2011

    April 20, 2011 |

    This report delivers an unprecedented view of the F&A BPO industry, based on 788 live engagements, where organizations have outsourced two or more core F&A processes to a service provider. In addition to exhaustive contract information, HfS draws upon recent demand-side survey analysis to deliver the complete view of the market dynamics, the service provider landscape and the future expected direction of the industry.Read More

  • HP’s strategy: is it plotting, or losing the plot?

    April 20, 2011 |

    Unless HP is plotting a radical move to buy SAP, or some other ERP business, HP seems to be letting itself down badly - the firm needs new thinkers who can drive innovation and a new direction into the business, because right now, most industry observers are left scratching their heads trying to figure out what the game-plan is.Read More

  • Why HfS is the first analyst to deliver real-time BPO price-benchmarking

    April 19, 2011 |

    HfS today launched the research industry’s first price-benchmarking practice, the HfS BPO PriceIndicator™, to cover business process outsourcing (BPO) functions. These include business processes specific to Finance and Accounting, Procurement, Human Resources and industry-specific outsourcing functions, such as healthcare, insurance and bankingRead More