Year: 2010

  • Preaching Process with Pramod, Part II: integrating IT and BPO and not getting blown up into small pieces…

    May 05, 2010 |

    we delve into how Genpact is striving to retain a unique identity in the industry as a pureplay BPO provider, in the face of increasing competition and the convergence of Cloud, SaaS and BPO delivery modelsRead More

  • As Healthcare payors face up to seismic change, can outsourcing provide answers?

    May 01, 2010 |

    Unlike medical product manufacturers and pharmaceutical companies’ industries, healthcare reform will absolutely transform the healthcare payor industry. Mandated medical loss ratios, state-run insurance exchanges, guaranteed coverage, and required purchase requirements will restructure the payor’s business models. The trickle-down impact on operations will be significant, shifting priorities in a manner that will eventually impact outsourcing priorities.Read More

  • Do you know how good or bad your processes are?

    May 01, 2010 |

    As I deconstruct the recording of our interview with Genpact's President and CEO Pramod Bhasin, one factor keeps springing out of the discussion, that makes me realize how far today's organizations have to go, before they can truly claim they are satisfied that they are maximizing their potential: Most companies can’t tell you how good or bad their business processes are. Read More

  • Preaching Process with Pramod: Genpact’s CEO discusses the New Relentless Economy, Part I

    April 28, 2010 |

    In order to help us grasp how the global provider community is reponding to this new relentless environment, we have engaged a number of CEOs of the leading providers to share with us their frank views of the changing world, how they survived the Recession, and how they intend to shape their business to support tomorrow's winners.To begin this series, we caught up with Genpact's President and CEO, Pramod Bhasin, and are delighted to feature some his thoughts from a very engaging discussion Read More

  • How do you really define innovation?

    April 26, 2010 |

    Ask six people what represents innovation and you will get half a dozen answers. Three people discussing innovation will consist of a couple of people talking about two different things while the eyes of the third glaze over. Innovation is a term that epitomizes the semantic differential. But regardless of how it is interpreted, it is a very important element for potential buyers of BPO services.Read More

  • Weekend stuff: The myth of “enterprise” social networking

    April 24, 2010 |

    So what is enterprise social networking? Well, it is collaboration within the enterprise and with selected external stakeholders. To me, this is not social networking given that if I use these tools, the people with whom I can interact and the content with which I can engage are restricted by the enterprise.Read More

  • Practical outsourcing tips over a pint: legal advice from George Kimball

    April 23, 2010 |

    George has become one of the best known lawyers in the industry over recent years, representing both buyers and service providers on some of the largest and most pivotal engagements during his tenure at law-firm Baker & McKenzie, before recently joining the legal team at Hewlett-Packard.Read More

  • President Peter prognosticates… Part II

    April 22, 2010 |

    Peter Allen, CSC's President of Global Sales & Marketing, discusses his views on Cloud Computing strategy and whether some sourcing advisors can escape the hamster-wheelRead More

  • Are you achieving innovation? Share your experiences with us (please)

    April 19, 2010 |

    you are cordially invited to spend the next few riveting minutes of your life plodding through our latest surveymonkey utopia to air your experiences of achieving (or not achieving) innovation when you do some BPORead More

  • President Peter prognosticates… Part I

    April 18, 2010 |

    Peter Allen has been one of the most prominent and consistent figures in the world of global sourcing over the last decade, where he played a key role as the public face of sourcing advisor TPI during the firm's rise to prominence in recent years. Peter has ventured into the service provider world, where he spent time earlier in his career, and now assumes the mightly role of President of Global Sales and Marketing for technology service giant, Computer Sciences Corp. Read Part I of this interview with Phil Fersht.Read More