Category Archives: Knowledge Process Outsourcing & Analytics

Replay of last week’s webinar: A Tour of Robotistan Outsourcing’s Cheapest Destination

May 5th, 2013

Replay of last week’s webinar: A Tour of Robotistan Outsourcing’s Cheapest Destination

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The dreamSource files… Gartner only focuses on “step 1″ for outsourcing. We’re all way beyond that

May 2nd, 2013
How could you fail to trust these gentlemen?

And over at dreamSource, where 82% of the buyers have never completed a training class for outsourcing or shared services governance

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Is the day of the rock star analyst officially over?

April 21st, 2013
Rock-Star

There’s been a lot of backchannel lately regarding high profile analyst departures to vendor organizations, with Thomas Otter, Gartner’s hugely popular VP for Human Capital Management, hopping to SAP’s recent acquisition, SuccessFactors.

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Marketing’s Holy Grail in the modern age: Getting actionable insights from an integrated marketing optimization platform

March 29th, 2013
HolyGrail

The role of the CMO is probably the most thankless job in the modern organization: company’s executives expect great branding and messaging to be propelled through all the optimal channels to market to maximize awareness and, ultimately, increase sales.

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Why the mid-market is the mother-in-law of outsourcing

March 9th, 2013
I want the best SaaS platform, some great BPO and a bunch of data scientists...

When it comes to outsourcing, dealing with the middle-market has been somewhat akin to dealing with the mother-in-law: can be awkward to deal with, very hard to please, and always has complex demands on your patience and resources.

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No Payne no Gain for a Chief Customer Officer… Part I

February 25th, 2013
Bill Payne is Vice President, CRM and Industries at IBM Global Services

IBM’s Bill Payne talks to HfS about his refining vision for the future marketing function and, perhaps most importantly, how today’s businesses need to manage their most precious assets in the face of such fundamental change – their customers.

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HfS Market Index shows Outsourcing of IT and Business Processes to Grow by 4% in 2013

February 22nd, 2013
Jamie Snowdon is Director, Market Forecasting and Data Products at HfS Research

Yes, you heard it here first, folks: outsourcing expenditure is mushrooming at the warp-speed clip of 4% this year to surpass $950 Billion, and expected to average a 5% clip each year through 2017

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Replay of the HfS/KPMG Banking & Financial Services webinar

February 6th, 2013
Lost-Boys-A

Missed last week’s Banking & Financial Services webinar? Well fret no more, as we have the replay now available for your viewing and a full slide deck for our premium research subscribers. Enjoy!

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Outsourcing may be battered, bruised and vilified… so why is only a twentieth of enterprises planning to reduce it in 2013?

January 27th, 2013
Outsourcing-new-dawn

Make no bones about it: 2012 was a pretty dire year for the industry known as “outsourcing”. However, brand new data from our State of Outsourcing 2013 Study conducted with the support of KPMG, and the largest-ever research survey focused on IT and business function outsourcing, clearly shows that the majority of enterprises are not only aggressively focused on increasing their outsourcing portfoilios, but many are now taking a more mature and realistic approach.

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Sourcing no-no’s for 2013: what’s gotta go

December 27th, 2012
What's going cheesy in 2013 then?

Here’s some sourcing cheese we don’t want more of 2013

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Why have we become such crappy managers?

December 14th, 2012
Just outsource them all...

The recent post entitled “Can we ever get back to the thinking workforce” focused on the poor work habits that have infiltrated many of today’s workers to create a dearth of analytical thinkers for our organizations.

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Can we ever get back to the “thinking” workforce?

December 2nd, 2012
Think

Many of today’s businesses are over-bloated with operational staff whose modus operandi is about maintaining the status quo, as opposed to exploring new ways to advance the business.

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Are YOU ready for dreamSource?

November 15th, 2012
dreamSource_PR

Today, we’re proud to announce the unveiling of what promises to be the ultimate sourcing showdown of leading enterprise buyers and providers… in Westchester County, New York, next Spring

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IBM’s Kenexa acquisition can take the talent conversation outside of the HR department

August 28th, 2012
IBM-Kenexa

HfS believes IBM is likely to be eyeing a further acquisition in the talent management software space as Kenexa brings very strong Recruitment Process Outsourcing competency and IP in employee engagement and compensation, but was still developing out its cloud platform.

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The rise of next-gen marketing outsourcing: digital media operations

August 14th, 2012
DigMediaOutsourcing

Digital media marketing is in a state of constant change, and most organizations have yet to fully explore the growing potential.

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Published today – a blueprint for the industry known as “outsourcing”

June 28th, 2012
Finally....a Blueprint for this outsourcing business (click to access)

Ever wondered what would happen if you locked 41 outsourcing buyer executives in a room for a couple of days, then brought in six of the leading providers to have an afternoon’s discussion? Well, now you can read for yourself, as today we unveil our first Blueprint report for this curious industry known as “outsourcing”.

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Want to keep with the “outsourcing” status quo? Love staring at a spreadsheet all day? Then Blueprint 2.0′s not for you…

June 24th, 2012
HfS50-Boston-final-hfs-blog2

Life been just dandy since you took 30% off your department’s fixed costs, that you’ll never need to do anything much again in your career… except stare at a spreadsheet? Just love keeping those lights on and squeezing penalty payments of your provider? No need to improve anything, because the way your firm does this is just, simply, perfect?
Then you won’t need to waste time with us and leading buy-side organizations from the HfS 50 Executive Council in Boston this October…

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SAP ruptures the procurement universe by scooping up Ariba

May 22nd, 2012
Are we in the Cloud yet?

With its $4.3 billion cash offer, SAP answered every procurement technologist’s question, “Who is going to buy Ariba?” While this acquisition will rupture the procurement technology universe, HfS believes the real question that supply chain and finance professionals must ask is, “Now that SAP finally has a credible commerce network, can I eliminate and automate processes I’ve been busily outsourcing?”

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And then there were six… meet the sourcing savants on the seventeenth

April 30th, 2012
The_Services_Savants_Web_debate

ver wondered what would happen if you brought the six most prominent IT and business services savants together for a one-hour debate on the future of the sourcing and services world? Well, wonder no more as this becomes a reality on 17th May at 12pm EST, 5pm GMT

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Providers: Stop giving Deb Kops a headache and sort out your websites

April 24th, 2012
Deborah Kops, HfS Research Fellow

It bollixes me that the best thing to hit outsourcing marketing since offshore locations is the advent of the website — inexpensive, flexible, interactive, data-rich, with worldwide reach, and offering the potential for clear differentiation. Yet why are outsourcing providers’ websites such an abysmal lot when, for many, they are buyers’ first introduction to a provider?

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