Category Archives: Knowledge Process Outsourcing & Analytics

Neural Platform Professor, TCS’ Harrick Vin

Dr. Harrick Vin, Vice President and Chief Scientist | Global Head, Innovation and Transformation, IT Infrastructure Services (click photo for bio)

TCS’ mastermind behind its new Neural Automation system ignio, Professor Harrick Vin, talks to HfS’ Phil Fersht

1 Comment

Why big consulting needs to buy into BPO to address the As-a-Service Economy

Consulting-eats-BPO

Can we really progress in this era of denial and bullshit? Of course not…. we will see a few bold moves to get ahead of this market, and some may well come from this potential marriage of big consulting and big BPO.

15 Comments

Ready for a reality slap around the face with a wet kipper?

Harvard 2015

The next HfS Service Buyer Working Summit will be held in Harvard Square, Cambridge MA, 1st-2nd December 2015

Leave a comment

The Four Foundations of the As-a-Service Economy, Part I: Getting your Outsourcing and Talent mix right

Principles of As-a-Service5

We’re on a train hurtling towards something resembling “As-a-Service” and we need to make sure we stay on it

9 Comments

Implementing Portion Control at CSC

csc-logo

CSC dividing into two new entities, one for US Public Sector contracts and the other for Global Commercial contracts, is a welcome and necessary step.

Leave a comment

Less lipstick on the As-a-Service pig please…

Pig-lipstick

Most of our beloved providers want to talk a big game more than having the real chops to prove it

12 Comments

The industry’s first Workday services blueprint: A new breed of As-a-Service providers has disrupted HR delivery forever

Workday_Services_2015_Axis

The industry’s first-ever Blueprint Report looking at Workday Services

8 Comments

Robo-Britannia: Is Britain leading the As-a-Service revolution?

Robo-HRH

When it comes to being first on the bandwagon for experimenting with solutions that can drive out cost and improve productivity, the UK – amazingly after all these years – still leads the way

Leave a comment

Accenture and Cognizant battle it out in Population Health’s Winner’s Circle… with EXL knocking

Population_Health_SvS_2015_Axis

The new HfS Blueprint 2015 Report, “Population Health and Care Management Business Services“

2 Comments

Tom Reuner rolls up to rev up our research

Tom Reuner, HfS Research

Tom Reuner Joins HfS Research as Managing Director of IT Outsourcing Research

8 Comments

Why most advisors are just so Un-as-a-Service

UaaS Economy

Only 13% of sourcing advisors have plans to invest in cognitive computing skills and 15% in Robotic Process Automation

14 Comments

How As-a-Service is your organization?

Ideals-As-a-Service-Survey

This emergence of “As-a-Service” represents the most disruptive series of impacts to the traditional IT and business services industry that we have seen. Whether you buy, provide or advise on business and IT services, your opinions and intentions are critical for our research, so please spend some time completing our study and you could win an Apple Watch.

Leave a comment

The 2015 Progressive F&A BPO Blueprint

Click to Enlarge

HfS unveils its 2015 Blueprint Report on Finance & Accounting BPO Services, authored by analysts Phil Fersht and Hema Santosh

2 Comments

Mike Sutcliff, Digitally Distinct

Mike Sutcliffe is Group Chief Executive, Accenture Digital (Click for bio)

Mike Sutcliffe, Group Chief Executive, Accenture Digital, talks to HfS analyst Phil Fersht on the disruptive impact of Digital technologies on Business Services and Operations

5 Comments

NASSCOM 2015: More MBA, less ABAP is the recipe for India’s Digital success

Phil_NASSCOM

NASSCOM’s Mumbai showpiece, India’s premier Leadership Forum, exuded an energy not seen since the recession. Now it’s time for India’s service stars to grasp their Digital opportunity like never before

21 Comments

David Poole, Robo Conductor

David_Poole

Phil Fersht talks Robotic Automation and the future of Services with David Poole, Co-Founder and CEO, Symphony Ventures

3 Comments

Dallas, we have a problem: Advisors struggling to deliver Expertise-as-a-Service

Dallas-we-have-a-problem

Consultants are supposed to be like doctors – they need to use the latest tools, technologies and knowledge at their disposal to help their clients

22 Comments

Skill not Scale, Part II: Europe poses the biggest opportunity as As-a-Service models emerge

There clearly is a need for more flexible labor in many European countries, and the ability to source skills “As-a-Service” from providers is becoming increasingly appealing

10 Comments

Cost is the New Black: The Overbearing Paradoxical C-Suite Imperative for 2015

cost-new-black

60% of enterprise C-Suites are actively seeking to reduce their reliance on labor in their operations – but most are discovering they need to work smarter before they can work cheaper.

8 Comments

The Ten Tenets Driving the As-a-Service Economy

As-a-Service-Economy

As the As-a-Service Economy continues to emerge and evolve, it is the belief of HfS that the model will follow ten key tenets

55 Comments