Category Archives: Knowledge Process Outsourcing & Analytics

Cannibalize or face extinction (if you want to survive in the As-a-Service Economy)

hannibal the cannibal

Most service providers are not structured for success….. and the problem lies at the top


Glenn gives us Government-as-a-Service (GaaS)

Glenn Davidson, Managing Director at Accenture Federal Services

Glenn Davidson, at Accenture Federal Svs, discusses with HfS how Government-As-a-Service is shaking up public sector operations


#Crazymergerideas – Infopact or Genosys?

Two CEOs clearly up to no good... Genpact's Tiger Tyagarajan (left) and Infosys' Vishal Sikka (right)

What if Infosys and Genpact got a little more intimate with each other…


Our Dallas working summit really rocked… next up Harvard Square!

Highlights from the recent As-a-Service HfS Working Summit in Dallas, Texas

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Infosys, HCL, TCS, and Tech Mahindra make the first Engineering Services Winners Circle


HfS unveils the industry’s first Blueprint into Engineering Services Outsourcing

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Why Design Thinking can save the outsourcing industry

Design Thinking

Without Design Thinking, enterprises are really just retrofitting expensive solutions into legacy processes and likely wasting a whole load of time, resources and money. It all starts with Design Thinking.


Neural Platform Professor, TCS’ Harrick Vin

Dr. Harrick Vin, Vice President and Chief Scientist | Global Head, Innovation and Transformation, IT Infrastructure Services (click photo for bio)

TCS’ mastermind behind its new Neural Automation system ignio, Professor Harrick Vin, talks to HfS’ Phil Fersht


Why big consulting needs to buy into BPO to address the As-a-Service Economy


Can we really progress in this era of denial and bullshit? Of course not…. we will see a few bold moves to get ahead of this market, and some may well come from this potential marriage of big consulting and big BPO.


Ready for a reality slap around the face with a wet kipper?

The next HfS Service Buyer Working Summit will be held in Harvard Square, Cambridge MA, 1st-2nd December 2015

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The Four Foundations of the As-a-Service Economy, Part I: Getting your Outsourcing and Talent mix right

Principles of As-a-Service5

We’re on a train hurtling towards something resembling “As-a-Service” and we need to make sure we stay on it


Implementing Portion Control at CSC


CSC dividing into two new entities, one for US Public Sector contracts and the other for Global Commercial contracts, is a welcome and necessary step.

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Less lipstick on the As-a-Service pig please…


Most of our beloved providers want to talk a big game more than having the real chops to prove it


The industry’s first Workday services blueprint: A new breed of As-a-Service providers has disrupted HR delivery forever


The industry’s first-ever Blueprint Report looking at Workday Services


Robo-Britannia: Is Britain leading the As-a-Service revolution?


When it comes to being first on the bandwagon for experimenting with solutions that can drive out cost and improve productivity, the UK – amazingly after all these years – still leads the way

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Accenture and Cognizant battle it out in Population Health’s Winner’s Circle… with EXL knocking


The new HfS Blueprint 2015 Report, “Population Health and Care Management Business Services“


Tom Reuner rolls up to rev up our research

Tom Reuner, HfS Research (click for bio)

Tom Reuner Joins HfS Research as Managing Director of IT Outsourcing Research


Why most advisors are just so Un-as-a-Service

UaaS Economy

Only 13% of sourcing advisors have plans to invest in cognitive computing skills and 15% in Robotic Process Automation


How As-a-Service is your organization?


This emergence of “As-a-Service” represents the most disruptive series of impacts to the traditional IT and business services industry that we have seen. Whether you buy, provide or advise on business and IT services, your opinions and intentions are critical for our research, so please spend some time completing our study and you could win an Apple Watch.

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The 2015 Progressive F&A BPO Blueprint

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HfS unveils its 2015 Blueprint Report on Finance & Accounting BPO Services, authored by analysts Phil Fersht and Hema Santosh


Mike Sutcliff, Digitally Distinct

Mike Sutcliffe is Group Chief Executive, Accenture Digital (Click for bio)

Mike Sutcliffe, Group Chief Executive, Accenture Digital, talks to HfS analyst Phil Fersht on the disruptive impact of Digital technologies on Business Services and Operations