Category Archives: Knowledge Process Outsourcing & Analytics

ISG, Enlighta and KPMG make the Winner’s Circle for Governance Solutions

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Mike Beals talks to HfS readers about his new HfS Blueprint Report, “Shared Services & Outsourcing Governance Solutions”

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How can we re-humanize the enterprise with two-thirds of staff becoming irrelevant, a similar number sick of their employers

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There needs to be a significant mindset change from both employers and their staff to re-humanize the enterprise

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What’s the real impact of Digital Technologies on Outsourcing and Shared Services?

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The business world is fundamentally shifting, but do our organizations really need to reinvent their operating models to stay ahead of the curve?

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Eugene eulogizes about managed governance services

Eugene Kublanov, Managing Director for KPMG's Managed Governance Services

HfS interviews the great bald eagle of sourcing himself, Eugene Kublanov.

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Cognizant, Sitel and TCS rock the retail operations Winner’s Circle

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HfS unveils Blueprint Report on Retail Operations Services

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The Digital Transformation Services Blueprint Primer is unveiled: Accenture, Cognizant, IBM, Infosys and TCS are the front runners

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HfS has published a Blueprint Primer Report that evaluates this emerging Digital Transformation services landscape

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Accenture makes significant As-a-Service play by bringing together Operations, Cloud and Infrastructure

Mike Salvino is Group Chief Executive, Accenture Operations, Infrastructure and Cloud Services

The services world has already started to change – and those who are only just realizing this may already be too late

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Apple goes all corporate on us

Ned May, SVP Enterprise Mobility and Digital Services Research, HfS (Click for Bio)

I wanted to draw your attention to HfS’ enterprise mobility analyst, Ned May, who focused on the simple fact that this alliance finally gets Apple into the enterprise through the front door

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Capgemini, Accenture, HAVI and Entercoms make up the first-ever Winner’s Circle for Supply Chain BPO

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The analyst industry’s first ever attempt to flesh out the leading providers in Supply Chain Management BPO Services

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The new table-stakes: Fixing the Analog Present for a Digital Future

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Until our industry takes the painful steps to fix the current legacy it has created, many will likely fail in creating a new era of Digital services

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Outsourcing and shared services investment intentions at record high as the Integrated Global Services model takes center stage

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Simply plastering more and more lipstick on the same old pig is eventually going to fail for many as Integrated Global Services becomes the future model of choice

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Parikh preaches, prophesizes and prognosticates… Part 2

Avasant CEO Kevin Parikh addresses some big industry issues with an ambitious consulting approach

The final part of Phil Fersht interviewing Avasant CEO Kevin Parikh

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Can Infovish disrupt the Indian services model and rediscover its mojo?

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The Infy old guard make a bold statement to the world by putting the popular tech innovator, Vishal Sikka, in charge of rediscovering that elusive Infosys mojo

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The digital failure of today’s operations talent: two-thirds of enterprises are falling short

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A Digital talent crunch is coming and this could get ugly for some

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Parikh preaches, prophesizes and prognosticates… Part 1

Kevin Parikh is Global CEO and Senior Partner at Avasant (click here for bio)

Phil Fersht interviews Avasant CEO, Kevin Parikh (Part 1)

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Is a new breed of analyst finally arriving to disrupt the legacy model?

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Leading analyst observer Duncan Chapple demonstrates the sands are shifting in the analyst world when it comes to wielding influence over enterprise buying decisions

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Time to stop the buzzword balderdash and become meaningful again

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Our industry has started to lose the plot with the amount of buzz terms spewing around

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Accenture, Wipro, TCS and ISGN make the Winner’s Circle for Mortgage Services BPO

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Accenture, Wipro, TCS and ISGN make the Winner’s Circle for Mortgage Services BPO in HfS’ latest Blueprint Report

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Europe’s finest enterprise operators take on the USA at the Cambridge University Blueprint Sessions. Who’s sourcing smarter?

This June we are assembling the ultimate pool of European and American services talent to duke it out on the hallowed lawns of Cambridge’s Gonville and Caius College

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Capgemini’s new BPO General rocks up: Chris Stancombe

Christopher Stancombe is Chief Executive Officer, BPO strategic business unit, Capgemini

From geophysics to BPO… HfS’ Phil Fersht interviews Capgemini’s new CEO for BPO, Chris Stancombe

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