The new HfS Blueprint 2015 Report, “Population Health and Care Management Business Services“
Only 13% of sourcing advisors have plans to invest in cognitive computing skills and 15% in Robotic Process Automation
HfS unveils its 2015 Blueprint Report on Finance & Accounting BPO Services, authored by analysts Phil Fersht and Hema Santosh
Phil Fersht talks Robotic Automation and the future of Services with David Poole, Co-Founder and CEO, Symphony Ventures
Consultants are supposed to be like doctors – they need to use the latest tools, technologies and knowledge at their disposal to help their clients
There clearly is a need for more flexible labor in many European countries, and the ability to source skills “As-a-Service” from providers is becoming increasingly appealing
60% of enterprise C-Suites are actively seeking to reduce their reliance on labor in their operations – but most are discovering they need to work smarter before they can work cheaper.
As the As-a-Service Economy continues to emerge and evolve, it is the belief of HfS that the model will follow ten key tenets
HfS releases the first Blueprint into Telecom Operations Services, led by Principal Analyst Pareekh Jain
The HfS RPA Maturity Model assesses where an individual service provider sits with regards to the maturity of its RPA strategy
How can we be sure service providers are making the financial commitments needed to be effective in the emerging As-a-Service Economy?