HfS Network

Category Archives: Knowledge Process Outsourcing & Analytics

The back office is dead... long live OneOffice

Intelligent OneOffice

We're evolving to an era where there is only "OneOffice" that matters: creating the digital customer experience and an intelligent, single office to enable it

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Rescuing BPO from its trough of directionless boredom: Make jobs challenging and creative

Bored BPO Cat

Enterprises need to create business manager roles to energize the Digital Generation

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Let's get lean digital with Shantanu

Shantanu Ghosh, SVP CFO Services and Consulting, Genpact

Genpact's CFO guru, Shantanu Ghosh, talks to Phil Fersht about the impact of digital on the finance function

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How digital is transforming finance - Exclusive insights from our latest study

Digital Finance Webinar Blog

Join experts from HfS, Genpact, Mondel?z and KPMG as they discuss the findings from recent research that shows how digital technologies are delivering competitive advantage in the finance function

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Accenture, Cognizant, EXL, Genpact, IBM, Infosys and TCS Top the Winners Circle for BFS Analytics

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HfS Research's Reetika Joshi unveils the first HfS Blueprint on BFS Analytics Services

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Would a Big Blue Prism create an Intelligent Automation monster? #Crazymergerideas

Big Blue Prism

Why IBM should take a serious look at acquiring Robotic Process Automation vendor Blue Prism

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Accenture, IBM, NGA and NTT Data lead in SuccessFactors services

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HfS unveils the first ever industry report on SuccessFactors services

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There's a whole generation with a new explanation... in San Francisco

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Our first-ever Working Summit for Buyers happens in San Francisco at the St. Regis Hotel May 26th - 27th.

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Accenture, WNS, TCS and Cognizant make the first Pharma BPO Winner's Circle

Accenture, WNS, TCS and Cognizant make the first Pharma BPO Winner's Circle

HfS analyst Barbra McGann publishes the industry's first assessment of Service Provider performance in the Pharma R&A and Commercial Services Industry

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Why 77% of the C-Suite really want provider-replacement therapy

Therapy

Now is time for the C-Suite to step back in to broker that next wave of services transformation

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