We’re on a train hurtling towards something resembling “As-a-Service” and we need to make sure we stay on it
CSC dividing into two new entities, one for US Public Sector contracts and the other for Global Commercial contracts, is a welcome and necessary step.
Only 13% of sourcing advisors have plans to invest in cognitive computing skills and 15% in Robotic Process Automation
HfS unveils its 2015 Blueprint Report on Finance & Accounting BPO Services, authored by analysts Phil Fersht and Hema Santosh
Phil Fersht talks Robotic Automation and the future of Services with David Poole, Co-Founder and CEO, Symphony Ventures
Consultants are supposed to be like doctors – they need to use the latest tools, technologies and knowledge at their disposal to help their clients
There clearly is a need for more flexible labor in many European countries, and the ability to source skills “As-a-Service” from providers is becoming increasingly appealing
60% of enterprise C-Suites are actively seeking to reduce their reliance on labor in their operations – but most are discovering they need to work smarter before they can work cheaper.
As the As-a-Service Economy continues to emerge and evolve, it is the belief of HfS that the model will follow ten key tenets
HfS releases the first Blueprint into Telecom Operations Services, led by Principal Analyst Pareekh Jain