Phil Fersht interviews Carole Murphy, Capgemini’s Head of BPO Business Transformation Services
Architecting a BPO solution is not all that different from being a writer of a comedy movie, whether that writer happens to be based in Hollywood, London, Paris or Mumbai.
Charles Sutherland shares thoughts on NASSCOM’s ambition to grow Business Process exports from $20 Billion in 2014 to $50 Billion by 2020.
We grabbed a few minutes with Cognizant’s CEO, Frank D’Souza, to talk about why his company made this move
Did you hear the one about the Mamil (middle aged man in lycra), who got off his bike, donned a suit and tie and joined a Big 4 consulting firm to wax lyrical about sourcing strategy?
Mike Beals talks to HfS readers about his new HfS Blueprint Report, “Shared Services & Outsourcing Governance Solutions”
The services world has already started to change – and those who are only just realizing this may already be too late
I wanted to draw your attention to HfS’ enterprise mobility analyst, Ned May, who focused on the simple fact that this alliance finally gets Apple into the enterprise through the front door
The analyst industry’s first ever attempt to flesh out the leading providers in Supply Chain Management BPO Services
Until our industry takes the painful steps to fix the current legacy it has created, many will likely fail in creating a new era of Digital services
Simply plastering more and more lipstick on the same old pig is eventually going to fail for many as Integrated Global Services becomes the future model of choice