Category Archives: Knowledge Process Outsourcing & Analytics

The Four Foundations of the As-a-Service Economy, Part I: Getting your Outsourcing and Talent mix right

Principles of As-a-Service5

We’re on a train hurtling towards something resembling “As-a-Service” and we need to make sure we stay on it

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Implementing Portion Control at CSC

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CSC dividing into two new entities, one for US Public Sector contracts and the other for Global Commercial contracts, is a welcome and necessary step.

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Less lipstick on the As-a-Service pig please…

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Most of our beloved providers want to talk a big game more than having the real chops to prove it

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The industry’s first Workday services blueprint: A new breed of As-a-Service providers has disrupted HR delivery forever

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The industry’s first-ever Blueprint Report looking at Workday Services

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Robo-Britannia: Is Britain leading the As-a-Service revolution?

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When it comes to being first on the bandwagon for experimenting with solutions that can drive out cost and improve productivity, the UK – amazingly after all these years – still leads the way

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Accenture and Cognizant battle it out in Population Health’s Winner’s Circle… with EXL knocking

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The new HfS Blueprint 2015 Report, “Population Health and Care Management Business Services“

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Tom Reuner rolls up to rev up our research

Tom Reuner, HfS Research

Tom Reuner Joins HfS Research as Managing Director of IT Outsourcing Research

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Why most advisors are just so Un-as-a-Service

UaaS Economy

Only 13% of sourcing advisors have plans to invest in cognitive computing skills and 15% in Robotic Process Automation

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How As-a-Service is your organization?

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This emergence of “As-a-Service” represents the most disruptive series of impacts to the traditional IT and business services industry that we have seen. Whether you buy, provide or advise on business and IT services, your opinions and intentions are critical for our research, so please spend some time completing our study and you could win an Apple Watch.

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The 2015 Progressive F&A BPO Blueprint

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HfS unveils its 2015 Blueprint Report on Finance & Accounting BPO Services, authored by analysts Phil Fersht and Hema Santosh

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Mike Sutcliff, Digitally Distinct

Mike Sutcliffe is Group Chief Executive, Accenture Digital (Click for bio)

Mike Sutcliffe, Group Chief Executive, Accenture Digital, talks to HfS analyst Phil Fersht on the disruptive impact of Digital technologies on Business Services and Operations

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NASSCOM 2015: More MBA, less ABAP is the recipe for India’s Digital success

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NASSCOM’s Mumbai showpiece, India’s premier Leadership Forum, exuded an energy not seen since the recession. Now it’s time for India’s service stars to grasp their Digital opportunity like never before

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David Poole, Robo Conductor

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Phil Fersht talks Robotic Automation and the future of Services with David Poole, Co-Founder and CEO, Symphony Ventures

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Dallas, we have a problem: Advisors struggling to deliver Expertise-as-a-Service

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Consultants are supposed to be like doctors – they need to use the latest tools, technologies and knowledge at their disposal to help their clients

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Skill not Scale, Part II: Europe poses the biggest opportunity as As-a-Service models emerge

There clearly is a need for more flexible labor in many European countries, and the ability to source skills “As-a-Service” from providers is becoming increasingly appealing

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Cost is the New Black: The Overbearing Paradoxical C-Suite Imperative for 2015

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60% of enterprise C-Suites are actively seeking to reduce their reliance on labor in their operations – but most are discovering they need to work smarter before they can work cheaper.

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The Ten Tenets Driving the As-a-Service Economy

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As the As-a-Service Economy continues to emerge and evolve, it is the belief of HfS that the model will follow ten key tenets

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TCS, Accenture and Tech Mahindra take the Top Spots for Telecom Operations Services

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HfS releases the first Blueprint into Telecom Operations Services, led by Principal Analyst Pareekh Jain

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Accenture, Cognizant, Wipro and Infosys are the marketing and digital customer experience services front runners

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HfS unveils the first industry Blueprint that looks at Marketing Operations and Digital Customer Experience Management Services

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The three dirtiest phrases in services

Suffering Succotash

Here are three phrases that are today’s big no-nos

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