Category Archives: Knowledge Process Outsourcing & Analytics

The 2015 Progressive F&A BPO Blueprint

Click to Enlarge

HfS unveils its 2015 Blueprint Report on Finance & Accounting BPO Services, authored by analysts Phil Fersht and Hema Santosh

Leave a comment

Mike Sutcliff, Digitally Distinct

Mike Sutcliffe is Group Chief Executive, Accenture Digital (Click for bio)

Mike Sutcliffe, Group Chief Executive, Accenture Digital, talks to HfS analyst Phil Fersht on the disruptive impact of Digital technologies on Business Services and Operations

4 Comments

NASSCOM 2015: More MBA, less ABAP is the recipe for India’s Digital success

Phil_NASSCOM

NASSCOM’s Mumbai showpiece, India’s premier Leadership Forum, exuded an energy not seen since the recession. Now it’s time for India’s service stars to grasp their Digital opportunity like never before

20 Comments

David Poole, Robo Conductor

David_Poole

Phil Fersht talks Robotic Automation and the future of Services with David Poole, Co-Founder and CEO, Symphony Ventures

3 Comments

Dallas, we have a problem: Advisors struggling to deliver Expertise-as-a-Service

Dallas-we-have-a-problem

Consultants are supposed to be like doctors – they need to use the latest tools, technologies and knowledge at their disposal to help their clients

21 Comments

Skill not Scale, Part II: Europe poses the biggest opportunity as As-a-Service models emerge

There clearly is a need for more flexible labor in many European countries, and the ability to source skills “As-a-Service” from providers is becoming increasingly appealing

8 Comments

Cost is the New Black: The Overbearing Paradoxical C-Suite Imperative for 2015

cost-new-black

60% of enterprise C-Suites are actively seeking to reduce their reliance on labor in their operations – but most are discovering they need to work smarter before they can work cheaper.

7 Comments

The Ten Tenets Driving the As-a-Service Economy

As-a-Service-Economy

As the As-a-Service Economy continues to emerge and evolve, it is the belief of HfS that the model will follow ten key tenets

43 Comments

TCS, Accenture and Tech Mahindra take the Top Spots for Telecom Operations Services

Click to Enlarge

HfS releases the first Blueprint into Telecom Operations Services, led by Principal Analyst Pareekh Jain

Leave a comment

Missed the 2015 HfS Research Agenda Web-Session? Then here’s the replay…

Hear from the HfS analyst practice leaderships this Thursday.  Click to Register now

Want to hear what HfS is covering in 2015 before our competitors rip us off?

1 Comment

Accenture, Cognizant, Wipro and Infosys are the marketing and digital customer experience services front runners

Click to Enlarge

HfS unveils the first industry Blueprint that looks at Marketing Operations and Digital Customer Experience Management Services

4 Comments

The three dirtiest phrases in services

Suffering Succotash

Here are three phrases that are today’s big no-nos

3 Comments

Gianni Giacomelli… he lived in Delhi

Gianni Giacomelli is SVP and CMO for Genpact (Click for Bio)

Genpact’s Gianni Giacomelli talks to HfS’ Phil Fersht

1 Comment

Why we need to stop boring ourselves to death and focus on what really matters: building TRUST

Bored

The biggest disruptive trend on the horizon is TRUST

17 Comments

The Evolving Maturity of Robotic Process Automation

Charles Sutherland closes out this year's Nasscom BPM Summit in Bangalore

The HfS RPA Maturity Model assesses where an individual service provider sits with regards to the maturity of its RPA strategy

2 Comments

Is your Service Provider genuinely investing in As-a-Service Capabilities?

Mickey_As-a-Service

How can we be sure service providers are making the financial commitments needed to be effective in the emerging As-a-Service Economy?

4 Comments

Why some service providers are grimly clinging onto the labor-arbitrage model

Hanging-on-for-dear-life

A new breed of provider has to emerge, which can disrupt the legacy labor-based model

23 Comments

Murphy’s BPO Law

Carole Murphy is Capgemini's Head of BPO Business Transformation

Phil Fersht interviews Carole Murphy, Capgemini’s Head of BPO Business Transformation Services

5 Comments

Deconstructing your manual BPO activities for the As-a-Service Economy

Charles Sutherland (pictured right) deconstructs BPO with Tom Ivory in a Dallas parking lot

Architecting a BPO solution is not all that different from being a writer of a comedy movie, whether that writer happens to be based in Hollywood, London, Paris or Mumbai.

8 Comments

How successful do you think you really are?

success-indicator

A truly frightening way to look at yourself…

1 Comment