ver wondered what would happen if you brought the six most prominent IT and business services savants together for a one-hour debate on the future of the sourcing and services world? Well, wonder no more as this becomes a reality on 17th May at 12pm EST, 5pm GMT
We’ve been blessed today to be present at the official unveiling of InfosysBPO’s first onshore US facility in Atlanta, primed to grow from an initial 200 seats to 1000 in the coming months
This was the ringing endorsement that came out of this week’s “HfS 50 Sourcing Executive Council Blue Print Sessions” in New York City. Two days, 40 buyers representing $5bn of outsourcing spend, together for a whole day and a half, then greeted by six providers to engage in one of the most revealing, pure and pivotal discussions ever on where the sourcing and services industry is headed.
It bollixes me that the best thing to hit outsourcing marketing since offshore locations is the advent of the website — inexpensive, flexible, interactive, data-rich, with worldwide reach, and offering the potential for clear differentiation. Yet why are outsourcing providers’ websites such an abysmal lot when, for many, they are buyers’ first introduction to a provider?
While you can understand Xerox preferring their more famous and recognized brand to ACS, and the procurement guys simply wanted to sounder sexier, it’s curious why iGate would drop the famous Patni brand barely a year after its merger
I’ve never understood why so many companies get SO hung up on technology decisions and so bought into spending huge sums of money paying consultants to reinvent the same wheel over and over again
Missed last week’s down-and-dirty Procurement BPO slug-fest between LA’s Tony “Turbo-Charged” Filippone and Long Island’s Bill “Bomber” Humber? Don’t sweat it, as here’s the replay of these two Industry heavy weights
Service providers are in pole position to provide the value clients need, however, there needs to be some give-and-take on both sides to move beyond mere “augmentation”
YOUR APPLE DEVICE MAY NOT BE AS SAFE AS IT APPEARS…
Finally… a new acronym for BPO!
Pressure from buyers to create more accurate terminology for what we commonly, but incorrectly, term as “outsourcing” for IT and business processes has spurred dictionary publisher, Merriam-Webster, to remove the term in their next edition