As the world prepares to shut down, recharge its batteries and anticipate a frenetic 2011, we take a look back at the highlights of 2010, as seen by your friends at HfS Research
Sourcing professionals should be very interested in REFMO because it is the second or third largest spend category of any company. Only recently has there been an opportunity to integrate the function. EquaTerra’s Ron Walker talks to HfS Research to explain more…
We are pleased to announce the promotion of Esteban Herrera to the role of Chief Operating Officer for HfS Research. His vast experience advising sourcing customers, combined with his energy, enthusiasm, sense of humor and entrepreneurship will make him a popular pundit and analyst for HfS readers.
Join us as HfS Research discusses our predictions for 2011.
As a result of TPI’s recent Q3 outlook, several industry colleagues expressed concern that TPI wasn’t reflecting market reality, with particular reference to their claim that the BPO industry had taken a 15% nose-dive in 2010. New HfS Research data that encompasses all current Finance & Accounting (F&A) BPO engagements, reveals two key factors that cause us to question the reliability of the latest TPI Index’s BPO outlook.
nd here we are, like clockwork, jumping on the tackiest, lamest marketing exercise every analyst, consultant, CEO, and wannabe thought-leader always persists in doing… because you are supposed to gasp “Wow – they are predicting the future!”
Business users want to accelerate to Cloud Business Services while IT wants to mitigate its many risks. We reach an impasse with both business and IT looking for external support to make their move to Cloud Business Services a reality, and the different type of support both sides want point towards a profound reorganization around Cloud.
Vineet Nayar, CEO at HCL Technologies, has firmly cemented himself as one of today’s outspoken visionaries in the world of IT services. Never afraid to offer an opinion that may rub a few folks the wrong way, the self-styled CEO booked his ticket to notoriety at HCL’s analyst conference in Boston this past week, where he’d decribed Cloud, well, as bullsh*t…
Nothing beats first impressions when a provider declares its intention to be your service partner.