Monthly Archives: May 2010

The Buy Family thunders home yet again!

Aside from air strikes, ash clouds, oil leaks and Sarah Palin’s previous plea to “drill baby drill”, global media attention was briefly diverted, last week, to Edinburgh as some of BPO’s top buyers and providers bravely duked it out the SSON’s European Shared Services & Outsourcing Week.

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Innovation in BPO purgatory, Part II: Enterprise buyers are blaming themselves for innovation failure

It is abundantly clear that enterprises buyers recognize that the blame lies a lot more in their camp than their provider’s, with well over a third citing poor change management and communications as a great concern, coupled with the fact that their current governance team has little juice internally to drive an innovation agenda.

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NetSuite – the new admiral of BPaaS, Part II

The cost of managing IT infrastructure is four to five, or even ten times the license cost. It’s enormous. We’ve eliminated all the cost to manage this stuff, so that’s a huge advantage for BPOs

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Enter NetSuite – the new admiral of BPaaS?

Hot on the heels of its recent alliance annoucement with Genpact, we caught up with NetSuite CEO Zach Nelson to get his take on Business Process Outsourcing delivery, and how he intends to leverage that channel to oust incumbent ERP platforms from midmarket businesses with his cloud computing business management software suite.

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Happy 3rd Birthday, Horses for Sources

493 posts, 2386 comments and THREE YEARS later… Horses for Sources enters a fourth year of thunderous frolics… thanks for all your support and comments. Keep ‘em coming!

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On your Marks, get set, RPO…

Without any doubt, the best known figure in the world of Recruitment Process Outsourcing is the all-tweeting, i-pad-wielding, champagne-supping, serial entrepreneur herself, Sue Marks, CEO of high performance talent acquisition solutions firm, Pinstripe.

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Innovation? The BPO industry needs to escape from purgatory. Part I

While there’s a lot of puff coming from most providers, expectations are not being met when it comes to the actual achievement of innovation within many Business Process Outsourcing (BPO) engagements. Consequently, this improves the options for the first-time BPO buyer to select a provider that can demonstrate a proven track record of innovation, but what about the second-time buyer, rooted firmly in BPO purgatory?

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Are captives on the rebound?

So now Indian prisons are piloting BPO services for cost-savvy providers. Hmmm…

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Cloud security – a pleonasm?

Quite simply, Cloud computing represents one of the biggest opportunities and threats to IT professionals today. However, spend some with the CTOs at the likes of eBay, Amazon, Salesfore.com etc., and their eyes will light up talking about their intense development programs, where they are training young IT talent to learn how to Cloud-enable applications that can underpin many different types of business processes.

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Introducing two new horses

As part of or new research alliance with EquaTerra, Stan Lepeak will be contributing on a broad array of global IT and business process areas. In addition, Andy Milroy joins us to add his spin on Asia/Pacific IT and BPO dynamics. Andy currently leads Frost & Sullivan’s Australia and New Zealand’s ICT Practice

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The horses are hiring…

Due to unprecendented demand for research, (plus the fact we kinda new and trying to do some), we’re actively looking to bring on some analyst talent.

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Horses back on the road

We’ll be making the rounds over the next month, and would be pleased to meet with folks along the way

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No Payne, no Gain… it’s paradise as usual with IBM’s Bill Payne

Step up Bill Payne, IBM’s Vice President for Global CRM and Industries Managed Business Process Services

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“Actionable Intelligence”: Our research alliance with EquaTerra

Horses for Sources is excited to announce a major development in our journey to be a truly distinctive analyst voice in the global services industry. Today, we are officially engaged in a research alliance with leading global business advisory firm EquaTerra to develop a new category of data-driven research, ‘Actionable Intelligence’.

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Preaching Process with Pramod, Part II: integrating IT and BPO and not getting blown up into small pieces…

we delve into how Genpact is striving to retain a unique identity in the industry as a pureplay BPO provider, in the face of increasing competition and the convergence of Cloud, SaaS and BPO delivery models

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As Healthcare payors face up to seismic change, can outsourcing provide answers?

Unlike medical product manufacturers and pharmaceutical companies’ industries, healthcare reform will absolutely transform the healthcare payor industry. Mandated medical loss ratios, state-run insurance exchanges, guaranteed coverage, and required purchase requirements will restructure the payor’s business models. The trickle-down impact on operations will be significant, shifting priorities in a manner that will eventually impact outsourcing priorities.

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Do you know how good or bad your processes are?

As I deconstruct the recording of our interview with Genpact’s President and CEO Pramod Bhasin, one factor keeps springing out of the discussion, that makes me realize how far today’s organizations have to go, before they can truly claim they are satisfied that they are maximizing their potential: Most companies can’t tell you how good or bad their business processes are.

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