Tag: Teleperformance

Services-as-Software threatens to kill off BPO specialists as WNS eyes Capgemini as a strategic exit partner
April 16, 2025 | Phil Fersht, Tony Filippone, Hridika Biswas, Niti Jhunjhunwala, Reetika Fleming, Melissa O'Brien, Divya Iyer, Rohan Kulkarni, Hansa Iyengar, Srini Vaddepalli, Ashish Chaturvedi, Lavanya BG
As speculation of a Capgemini takeover of WNS hots up, you have to question the future of BPO specialist firms as the worlds of services and software continue to blend together in a rapidly emerging $1.5 trillion market, which HFS last year termed "Services-as-Software".Read More
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Lisbon, Then and Now with Teleperformance
September 27, 2016 | Melissa O'Brien
Thoughts from a return visit to the CX Lab and multi-lingual hubRead More
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Translation Service LanguageLine Accents the Teleperformance Portfolio
September 09, 2016 | Melissa O'Brien
Translation service fits well into a comprehensive talent strategyRead More
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Services-as-Software threatens to kill off BPO specialists as WNS eyes Capgemini as a strategic exit partner